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Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
We were accomodated in a suite and the room was just perfect. It's about 50 square meters big, with great design and has a stereo, dvd and a 32 inches tv. The prices of the mini bar goods are great, the cheapest i've ever seen. The staff was very nice, maybe they have taken notes from the negative opinions here at booking. The food was very good, everyhting was fresh. We had a great time! No Wi-Fi in the room. No juice at the restaurant, you have to pay for it. More variaty of the food.
The dessing of hotel
The weather and tha spa The staff, parking posibilities,the food
Lage direkt am Meer. Einrichtungen des Hotels waren sauber. Gebuchtes Zimmer mit Meerblick war nicht verfügbar. Ich bekam ein Zimmer zur Straße. Als Ausgleich dafür all inclusive statt HP. Fugen in der Dusche mit Schimmelbefall. Meiner Meinung nach kein europ. 5 Sterne Hotel
Grosses Zimmer mit schöner Aussucht aufs Meer. Grosser Pool. Grosse Anlage. Langsamer Service an Reception (nur 1 Person). Das Essen war sehr fettig und von mangelhafter Qualität, Getränke nicht schmackhaft, entspricht nicht einem 5-Stern-Hotel (vielleicht wegen Aktion und Ende Saison).
Die All-inclusive Buffets waren äußerst abwechslungsreich und vielseitig,vom Beginn bis zum Schluß war das gesamte Angebot vorhanden.Balkom zum Meer und Zimmer waren sehr geräumig. Der Speisesaal ist laut und ungemütlich, es sind zu wenig Getränkeausgaben vorhanden.Die Fischspeisen sind teils von minderer Qualität und oft zu lange gebraten(trocken!) Ein von uns gewünschter late-check-out wurde erst nach mehrmaligem und intensivem Nachfragen an der Rezeption gewährt (zu viel Aufwand ?).
Good location, nice swimming pool and spa Not clean enough (stains on the carpet, dirty windows and furniture), when oppening the window, there was a noise from the wind, very crowded breakfast
Pool The POS didn't work and even though I should them the statement account they could not understand; moreover they don't speak English - and it is very bad.The beach is not so close to the hotel like they say.
Value for money, location, big room with bath in the bathroom. Dinner was expensive, 13 Euro. Not too good and cold, even the tea pot.
The hotel has good location - close to the sea and to the shops, restaurants, bars etc. The breakfast was more than poor. It did not even reach the level of a three star hotel. The receptionists were quite rude, and did not speak English properly. We had to pay deposit at the booking, and when we paid, they tried to have the full price paid again (did not want to deduct the already paid deposit).Averall, the hotel is much more a three star hotel than a four in reality.
As a family with very young child we appreciate the quietness of the hotel area although its proximity to the central area (5 minutes walk) and sea beach (~200m); We booked a large room and we realy get one. The paid hotel parcking is closed and a safe place for your car. The very small TV (14" TV for a 40 sqm room). The room furniture would be more suitable ranked for a 3 star hotel. They should improve the breakfast menu and refreshings (It was the worst coffe I have get).
Very nice and clean place exelent location ! I stayed there for one night only and unfortunately the air condition was out of order! After a calling the hotel’s front desk and a very brief wait an employee came to look at it. The problem did not get resolved until I left on the next day. Not a big deal for me, I am really a person who does not enjoy air-condition but after all there are days you really need one.