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The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
Lage direkt am Meer. Einrichtungen des Hotels waren sauber. Gebuchtes Zimmer mit Meerblick war nicht verfügbar. Ich bekam ein Zimmer zur Straße. Als Ausgleich dafür all inclusive statt HP. Fugen in der Dusche mit Schimmelbefall. Meiner Meinung nach kein europ. 5 Sterne Hotel
Grosses Zimmer mit schöner Aussucht aufs Meer. Grosser Pool. Grosse Anlage. Langsamer Service an Reception (nur 1 Person). Das Essen war sehr fettig und von mangelhafter Qualität, Getränke nicht schmackhaft, entspricht nicht einem 5-Stern-Hotel (vielleicht wegen Aktion und Ende Saison).
Die All-inclusive Buffets waren äußerst abwechslungsreich und vielseitig,vom Beginn bis zum Schluß war das gesamte Angebot vorhanden.Balkom zum Meer und Zimmer waren sehr geräumig. Der Speisesaal ist laut und ungemütlich, es sind zu wenig Getränkeausgaben vorhanden.Die Fischspeisen sind teils von minderer Qualität und oft zu lange gebraten(trocken!) Ein von uns gewünschter late-check-out wurde erst nach mehrmaligem und intensivem Nachfragen an der Rezeption gewährt (zu viel Aufwand ?).
We were accomodated in a suite and the room was just perfect. It's about 50 square meters big, with great design and has a stereo, dvd and a 32 inches tv. The prices of the mini bar goods are great, the cheapest i've ever seen. The staff was very nice, maybe they have taken notes from the negative opinions here at booking. The food was very good, everyhting was fresh. We had a great time! No Wi-Fi in the room. No juice at the restaurant, you have to pay for it. More variaty of the food.
Location and building The food was awful. Parking a big problem. Services very bad. Towels changed every 2 days, toilet paper once 3 days. The restaurant was a circus, crowded and staff could not handle the crowd. Cheap food, very cheap.
The dessing of hotel
It was comfortable, room had a beautiful view. It was clean and the room was the best part of the trip. Located right by the beach. The design of the hotel is very nice. Stone is predominant throughout. Staff is borderline rude, they don't speak english or they pretend very well that they don't understand you; elevators are too small, breakfast is chaotic and packed and staff few and in between to clean up or organize; asked for a cot for the baby but did not get one, no parking you must find your own or they send you to another hotel nearby for 20 Leva. It's a shame because the Hotel is a Jewel but the Staff is unproffesional, rude and uncaring. This is the Travel industry and if they dont want to be there, they should find better careers elsewhere. But again, this is a common behaviour throughout Bulgaria. It's a shame.
big and coquette rooms, big restaurant, a lot of good picture on every wall poor deserts, cold water in swimming pool
The room was very good but the food very plain also on all inclusive the bar shut at 2000hrs not open long enouth the pool was very nice but not very clean