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The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
Die All-inclusive Buffets waren äußerst abwechslungsreich und vielseitig,vom Beginn bis zum Schluß war das gesamte Angebot vorhanden.Balkom zum Meer und Zimmer waren sehr geräumig. Der Speisesaal ist laut und ungemütlich, es sind zu wenig Getränkeausgaben vorhanden.Die Fischspeisen sind teils von minderer Qualität und oft zu lange gebraten(trocken!) Ein von uns gewünschter late-check-out wurde erst nach mehrmaligem und intensivem Nachfragen an der Rezeption gewährt (zu viel Aufwand ?).
Lage direkt am Meer. Einrichtungen des Hotels waren sauber. Gebuchtes Zimmer mit Meerblick war nicht verfügbar. Ich bekam ein Zimmer zur Straße. Als Ausgleich dafür all inclusive statt HP. Fugen in der Dusche mit Schimmelbefall. Meiner Meinung nach kein europ. 5 Sterne Hotel
Grosses Zimmer mit schöner Aussucht aufs Meer. Grosser Pool. Grosse Anlage. Langsamer Service an Reception (nur 1 Person). Das Essen war sehr fettig und von mangelhafter Qualität, Getränke nicht schmackhaft, entspricht nicht einem 5-Stern-Hotel (vielleicht wegen Aktion und Ende Saison).
one of the best hotel in the sunny beach, every thing was great, the staff very helpful and the hotel location is fantastic,
Location and building The food was awful. Parking a big problem. Services very bad. Towels changed every 2 days, toilet paper once 3 days. The restaurant was a circus, crowded and staff could not handle the crowd. Cheap food, very cheap.
The weather and tha spa The staff, parking posibilities,the food
Pool The POS didn't work and even though I should them the statement account they could not understand; moreover they don't speak English - and it is very bad.The beach is not so close to the hotel like they say.
I liked the room, it was spacious, comfortable. The breakfast had a variety of food to choose from. Is not necessary a thing i didn't like, but i reserved a room with sea view, and in reality it had only half of sea view
Good location, nice swimming pool and spa Not clean enough (stains on the carpet, dirty windows and furniture), when oppening the window, there was a noise from the wind, very crowded breakfast
The Location isn't bad. About 8 minutes walk to the beach, and 5 mintues to the centre of the resort, and still the hotel is in a quiet area. 1. After the first day the Minibar was emptied without reasons. 2. only a few TV chanells and small TV. 3. Extra payment for parking 4. Not a 4 star Hotel as you would consider it in the West, rather a 3 Star.
I liked the staff, especially the Manager, the pool, the rooms and the fact that everything was clean and nice. Two days I ate at the hotel restaurant some fried chips with chicken or pork meat. The fired chips weren't from real potatoes. This was the biggest downfall of the restaurant. Otherwise all ok.
Very nice and clean place exelent location ! I stayed there for one night only and unfortunately the air condition was out of order! After a calling the hotel’s front desk and a very brief wait an employee came to look at it. The problem did not get resolved until I left on the next day. Not a big deal for me, I am really a person who does not enjoy air-condition but after all there are days you really need one.