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This is my first time staying at a Novotel in Mexico and I was pleasantly surprised, this is a great hotel for business with prime location near restaurants and shopping in the border between upscale neighborhood of San Pedro and Monterrey.
I liked the security that my car was not in the open and limited access to the parking garage That the hotel was so hard to find
Hotel is in a great location, nice ammenities and a historic hotel that has grown along the city. This is not a modern style hotel but neither a dump. I felt safe and the hotel exceded my expectations from callings taxis, getting my laundry done. The coller in the rooms does not cool, but keeps drinks cold, think of it as a dry ice cooler. I just grabbed a bag and got some ice and out it inside the cooler and it kept drinks cold for days. fixtures are not super new but it is a rustic hotel.
is in downtown
Stayed there for a night, it was really bad. The bathroom smelled and the staff do not have a clue what they are doing. It took them one hour to find my reservation. Stay away!!!
The other reviewer got it right. I didnt listen. You could try the SAFI across the street but skip the Intercontinental and the NH. SAFI has a fantastic buffet breakfast and Id try that one the next time I go. It couldnt be any worse than spending 2 weeks in the Camino Real. PS: Absolutely nothing works right!