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While the place was nice, I was most impressed with the staff. They were very friendly and helpful. There are many homeless people in the area and it's not very safe to go out at night.
The gym was not too bad. Extremely unprofessional front desk teams. Called me at 09.30 pm to come down and pay the bill because I was checking out the next day. I spend 200 nights in hotels all over the world. Never made such an experience before.
Because it is very confortable, and it is in a good place and accesible to the mall
the staff they do a good job. the service at the restaurant the best. the look of the interiors they try to hard trying to look well, but everything looks fake bad finish. the shawre leeks the barroom smells bad and the carpet and floors cheap.
The location of this hotel is wonderful. Many restaurants, bars, etc within easy walking distance. The service was not as good, check in was friendly, but when I was faced with an issue (needed to buy pesos on Good Friday) the staff was ill equipped to help me or even offer solutions. Room service was nice, but housekeeping rarely cleaned the room during our five night stay and seemed not very motivated to do a good job. Wifi was good, but you have to re-authenticate every day.
The cleanliness of the rooms, food, security, and service.
Location , close to downtown The elevators don't work properly, and their card system the worst i have ever experience
This is my first time staying at a Novotel in Mexico and I was pleasantly surprised, this is a great hotel for business with prime location near restaurants and shopping in the border between upscale neighborhood of San Pedro and Monterrey.
Staff friendly and always helpfull. They close the pool for one day, because of one event.
I liked the security that my car was not in the open and limited access to the parking garage That the hotel was so hard to find
Stayed there for a night, it was really bad. The bathroom smelled and the staff do not have a clue what they are doing. It took them one hour to find my reservation. Stay away!!!
One of the hotel restaurants, Kyo, has a great asian fussion cousine menu. Front desk staff lost my reservation, they didnt help me to improve my new years eve experience by not offering me other services that i could pay them as combo, they charge every service separely, i dont recommend this hotel because the lack ofservice.
The other reviewer got it right. I didnt listen. You could try the SAFI across the street but skip the Intercontinental and the NH. SAFI has a fantastic buffet breakfast and Id try that one the next time I go. It couldnt be any worse than spending 2 weeks in the Camino Real. PS: Absolutely nothing works right!