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Nice room, close to Merida's Central Plaza. Neighboring bars play very loud music until 1 am, making it very hard to sleep.
Spacious courtyard and pool area. Most rooms overlook the pool. Excellent breakfast included in our very reasonable price. Location not ideal. It is a bit of a walk to the main tourist area of downtown.
Great location, large room which was quite clean. Great breakfast, delicious and a lot! The pool!! Room rates were great, a real value given the location, room size, pool, etc. Overall, except for the perfumed smell, I would recommend. The entry to the building is very poor. Definitely not a good first impression. The room furnishings are tired. The worst part was the strong, overbearing perfumed 'smell' in the room. I could not sleep because of it.
las atenciones del personal, siempre muy atentos ya gradables
The staff were friendly. Downstairs restaurants had great food. My room was very dusty in corners. Old and dirty looking carpets and bathtubs. I had to call house cleaning to come in and vacuum room when I arrived. Not like a typical Hyatt.
A gem! Located about 10 blocks from the Grand Plaza in a cluster of other hotels to include Hyatt, Holiday Inn and Americana. The building was once an old hacienda completly gutted and transformed to a delux property with most congenial stall ready to serve, plus excellent dinning, gift shop, lounge, and pool. The magnificant room with marbel floor, large bathroom and central air conditioning, large-screen TV. A gem.
This is my first trip to Merida in a few years, I was used to the semi-tired hotels in the city, I tried the Intercontinental and was blown away by the service, huge rooms and free wireless internet everywhere including rooms. A must go hotel when in the area.
Visited Merida and stayed at the Inter-Continental, Villa Mercedes. Experience was great! Hotel located in center of town near everything. Staff was outstanding accomodating every request. Room was very confortable and everything met or exceeded expectations. Would highly recommend to anyone wanting to see something other than beaches.