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It was a very pretty hotel in the lobby, pool, and gym area. The staff was not friendly, the bathrooms were dirty, and the comforter was stained. When I talked to the staff about it they were very rude.
There's a $26/night valet fee for parking. Was not aware of this until you already arrive at the hotel and there's no other parking available.
The location for a cook convention center graduation was perfect. There was ample room in the lobby for family and friends to meet and talk. The staff was very helpful and the area was safe. Parking can expensive over a weekend stay. There is ample street parking adjacent to the hotel, but it also puts car at risk of theft. This location also requires you to drive to almost all attractions in the city not in the cook convention center.
Every single staff member was informed, diligent, kind and respectful. They all went out of their way to make out stay amazing! Loved everything!!
Always love the service and romantic atmosphere with piano playing in the lobby.
Traditional rooms and bathrooms are very small for the price paid...
Tolle Lage, sehr freundliches und hilfsbereites Personal. Das beste Preis-Leistungs -Verhältnis in der Gegend. Garage
Das Personal war sehr freundlich und hilfsbereit Die Matratze war durchgehangen und klumpig
Die Betten sind sehr bequem. Extra Bezahlen müssen. Das Parken.
I guess the headline says it. The service was exceptionally cordial, which is more a statement on the times we live in, where a friendly greeting is no longer guaranteed in the service industry. The room was clean and spacious. The location was good, too. Only there one night, so can't say more.
Stayed in the presidential suite due to a complimentary upgrade. Very romantic settings with dimming lights, round bed, music speakers. Great honor/wet bar with every refreshment you need. We loved it!!
The Madison is beautiful. The staff are very friendly. The rooms are spacious and very clean. The bar has excellent food and drinks. The bed was quite uncomfortable.
The lodge was beautiful and the amenities top notch. The staff charged us a parking fee (per day) for both rooms when we only had ONE VEHICLE. When we tried to explain this to the staff, her reply was that she couldn't do anything because the room was booked thru hotel.com. This to me was unacceptable. A rip off.
Big Cypress Lodge was our favorite hotel ever! Rooms and Bathrooms were big and beautiful! Balcony overlooking the Bass Pro Shop was amazing! Very warm and welcoming. We will be back for sure! We had dinner at Fishbowl, the food was very good, and our waitress was nice but it seemed understaffed. She was the only waitress in the entire seating area where we were, we felt bad for her.
Only good thing was the location Door dead bolt handle missing, also door didn't seal when closed. Toilet handle was broken, bathroom light fixture was burned out, mildew on the shower curtain, lamp missing a light bulb, dirt in the corners of bath room and on the door. The pool water was green.
location it was like spring break with drunk college kids yelling and screaming and fighting. not relaxing.
I expected to be disappointed. But I was pleasantly surprised and this was a clean convenient hotel at an affordable price. I will come back Not many amenities