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Location was good, staff was great, rooms were comfortable. Overall clean and nice Room cleaning staff is in need of improvement. There was some hair in the shower and they only cleaned slightly during our stay. They made one bed sloppily and left the other unmade. The hotel was under major renovation so access was slowed to the entry and elevators, but it will be great when it's complete.
My toilet would not flush, my shower would not drain and the phone did not work to call the front desk for assistance. When I went down to speak with the manager, she said I'm sorry but there is nothing I can do just call where you booked and complain about us then maybe they will give your money back. They did not offer me any way to resolve my inconvenience nor did they send anyone to the room to verify my complaint. I'm glad it was just an overnight stay.
The welcome home feeling along with a warm cookie waiting for you when you get there. How you walk in on the second floor and the access to the rooms is ducked off by the elevators.
I loved everything about the town surrounding the hotel. The beds were soft inside the hotel, very comfortable. This is about the only nice thing I have to say about the hotel. Will be visiting the town again soon, but WILL NOT stay here. We originally booked the hotel for it's indoor pool AND separate hot tub in the pool area. When arriving at the hotel, there was no hot tub like the pictures on the site. This was a big disappointment since this was one of the biggest reasons we even booked with them. Also, their breakfast is outrageous. $10 a person, you have to make almost all your things yourself. The only decent thing we seen on the menu was the omelets so we were willing to pay the money just to have an omelet. When getting to the window to place the order, the chef told us he is not cooking omelets right now because he was semi busy. We got out of line completely and went eat somewhere else. We stayed out of the hotel as much as possible the entire weekend
Very helpful and friendly staff. Clean and spacious rooms and perfect location.
Breakfast was great and very complete. Pool is clean and has a nice view of the river (which is also seen from the room window). The surroundings could be better (for tourists). But it's just a short drive from better things.
Staff friendliness i think your hotel should price match online pricing for hotels to convenience your customer.
It was clean It was fine
nice breakfast selection Our room was center court of basketball court just outside window. Kids played ball till 10:00. We are early to bed folks from Eastern time zone, so curfew was actually 11:00 for us. Business trip with early appointment next day. Very disappointing!
The hotel was located in a good part of town near lots of restaurants and shops. Close to the college and downtown as well. The place was clean, the staff was friendly, there was ample parking. YES! THE SMELL!! There were two distinct designer scents that were being used - one in the lobby and another in the room. These fragrances were over powering and simply objectionable. It really brought down the overall experience.
The friendly staff, and the free breakfast buffet. The carpet in the room was stained.
clean, friendly, accomodating In the future, I'll try to stay on first floor
The entire vibe of the hotel was 1st rate. Loved how 2nd floor overlooked the dining and pool area. Felt like I was staying at a lodge. The suite was really nice with one exception. Breakfast was really good. Will stay again. The vent in the bathroom which was really dusty.
We were there for a baseball tourney and b/c of the weather a staff member was able to truly take care of us and let us check in early! She stood up for her guests and I was so thankful. Beautiful rooms! Very comfortable
Everything and the breakfast was excellent no
Dinner and breakfast included.
Great rate! Rooms were clean. Staff was helpful Like everything
The layout of the room was great, very welcoming and spacious I tried to extend my stay and the hotel clerk said that was fine, however at 3 pm I was told to leave because they 'filled up' - the clerk did not enter my request in the system like she said she would do and I was left scrambling to find another hotel
Loved having the sleeper sofa and kitchen in the room- great location as well! Our remote in the bedroom didn't work and one of the lamps didn't work - we didn't pursue this- no biggie