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From the moment we walked in we were greeted with great customer service, which continued thoughout the whole trip. The restaurants were all very good, the casino was fun and I didn't lose any money! There wasn't much I didn't like. I requested a microwave and never got one because they didn't have any available. They instead paid for our breakfast at the diner, so it ended up alight.
The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
Ich liebe dieses Hotel. Eines der schönsten, die ich je gesehen habe. Das Personal war freundlich und hilfsbereit und das Zimmer war fantastisch. Tolle Aussicht auf die Innenstadt.
Sehr bequeme Betten Meine Zimmer Service Card ignorierten sie die letzten 2 Nächte.
Sehr freundliches Personal überall wo ich hinkam. Groß, sauberes, komfortables Zimmer. Liebe den Blick auf die Stadt. In der Nähe von Essen, Jazz Clubs und Crown Center. Würde ich auf jeden Fall für eine Geschäftsreise oder mit der Familie empfehlen. Schöne, offene Bar mit Essen.
Never cleaned the room, lost my keys at the valet, mirror fell off of the wall, room service forgot to bring our order, literally anything that could go wrong did!!!!
The Staff were friendly and explained anything I needed information about. I would have liked to have known it was valet parking only from information provided in the description.
Great location and room Pillows were flat and hard :(