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The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
Food in restaurants was great! Rooms were very good. Lacks space in rooms and proper electrical outlets for charging phones/tablets
Beds where great! Great staff
Sehr bequeme Betten Meine Zimmer Service Card ignorierten sie die letzten 2 Nächte.
Sehr freundliches Personal überall wo ich hinkam. Groß, sauberes, komfortables Zimmer. Liebe den Blick auf die Stadt. In der Nähe von Essen, Jazz Clubs und Crown Center. Würde ich auf jeden Fall für eine Geschäftsreise oder mit der Familie empfehlen. Schöne, offene Bar mit Essen.
Ich liebe dieses Hotel. Eines der schönsten, die ich je gesehen habe. Das Personal war freundlich und hilfsbereit und das Zimmer war fantastisch. Tolle Aussicht auf die Innenstadt.
View of City Comfortable Room Quiet Very nice shops attached, restaurant options. Staff extremely polite and helpful Signage within hotel somewhat confusing. No directions to hotel parking garage Elevator to parking garage was not labeled as such
Friendliness of the staff. Cleanliness of the rooms. Beds were extremely comfortable. Group of pre-teen boys running up and down the hallway, screaming and banging on doors in the middle of the night. Not really the hotel's.fault, but.certainly put a.damper on things.
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful. I did like the restaurant or their menu. It is a lost opportunity. No draft beer. It's a lovely location and with the right menus and bar snacks, this place could be hopping. It was empty on super bowl Sunday; it's a shame.
The Staff were friendly and explained anything I needed information about. I would have liked to have known it was valet parking only from information provided in the description.
Great location and room Pillows were flat and hard :(
The access to highway and eatery's The beds were to small the sink leaked and toilet took a long time to flush the lower level is were the put us and it felt like it. The security door to parking lot was broken. I told a staff and they said they have been working on it for a couple of weeks now. That really concerned me anyone could just walk in with no security surveillance.
We were in town to watch the Cardinals play the Royals - so the hotel was in a perfect location! Staff were very helpful upon check-in. Bartender and wait staff at the restaurant/bar were fun and helpful. We enjoyed sitting at the bar talking to them. We loved the balcony in our room. Enjoyed the no smoking aspect of the hotel. Beds and pillows were too soft. The shower did not drain correctly so in the shower you had to stand in dirty water. Room AC was not very cold.
Location across the street from the ballpark was great. Could have used a bit more counter space or a luggage rack.