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Beds where great! Great staff
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
Food in restaurants was great! Rooms were very good. Lacks space in rooms and proper electrical outlets for charging phones/tablets
The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
From the moment we walked in we were greeted with great customer service, which continued thoughout the whole trip. The restaurants were all very good, the casino was fun and I didn't lose any money! There wasn't much I didn't like. I requested a microwave and never got one because they didn't have any available. They instead paid for our breakfast at the diner, so it ended up alight.
Sehr bequeme Betten Meine Zimmer Service Card ignorierten sie die letzten 2 Nächte.
Ich liebe dieses Hotel. Eines der schönsten, die ich je gesehen habe. Das Personal war freundlich und hilfsbereit und das Zimmer war fantastisch. Tolle Aussicht auf die Innenstadt.
Sehr freundliches Personal überall wo ich hinkam. Groß, sauberes, komfortables Zimmer. Liebe den Blick auf die Stadt. In der Nähe von Essen, Jazz Clubs und Crown Center. Würde ich auf jeden Fall für eine Geschäftsreise oder mit der Familie empfehlen. Schöne, offene Bar mit Essen.
Great location in downtown Kansas City. Nice lobby area with full service bar. Large menu served until after midnight (Saturday night) and the food was really good. Waited in line for about 30 minutes to check into room. Only 2 staff at front desk.
The rooms were beautiful, fitness center and pool were a good size, and the help and the front desk was friendly. NOTHING is included in this $200+ room. No minifridge, no breakfast, no parking, there's even a bottle of water in the room that you will get charged for if you drink.
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful. I did like the restaurant or their menu. It is a lost opportunity. No draft beer. It's a lovely location and with the right menus and bar snacks, this place could be hopping. It was empty on super bowl Sunday; it's a shame.
When I arrived and checked in/got the keys, and when we were walking to the room, the staff called us saying that my visa didn't go through!! They tried again but it won't go through! So we had to leave the hotel, we went to a different one.
Great location and room Pillows were flat and hard :(
Room was not ready at check in and staff seemed extremely disorganized. We sat in the lobby for an hour waiting for a room. When our room was finally available, they just thrust the keys at us and didn't direct us to our room or let us know when check out time was. The next morning, the phone rang and it was the staff asking if we still needed our car. We were sleeping and hadn't called for our car and they just kind of said oh ok and hung up. Then here comes housekeeping banging on the door while we're still in our pajamas. The room was nice but the bathroom door is a sliding door and is so close to the bed that you can hear every little noise coming from the bathroom. No bathroom privacy if you're not alone in the room. The hotel has been restored nicely but service needs some work.
The Staff were friendly and explained anything I needed information about. I would have liked to have known it was valet parking only from information provided in the description.