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Clean and staff was very friendly. They charge for internet in the room but not by the pool. I think in the level of a hotel internet should be included in the room. Also should include at least a bottle of water or two in the room at no extra charge. They also need more staff at the breakfast buffet on the weekend, long line for the eggs and had to ask to have potato and bacon refilled.
Carolina at the front desk was wonderful. Patient, helpful and pleasant. When we arrived our Kayak booking had not been arranged by Kayak. It took almost an hour on the phone to get things straightened out.
beautiful building and grounds actual room was a bit shabby, dirty. no fridge, tv didnt work, ac wouldnt turn off, even alarm clock didnt work, strange knocking sound coming from bathroom, and very loud in hall.
Upon traveling by bus all day to San Jose for my flight out the next morning, I get to the airport to call for my hotel shuttle... and am told there are no rooms for me, the hotel was overbooked. It's 8pm and I'm tired and hungry - the receptionist tells me to come to the hotel through their shuttle and they'll help me find another room. After waiting longer than she said it would take, the shuttle finally arrives and takes me to La Riviera. The lady at the front desk is nice and tells me that they've gotten me a room at comparable hotel right behind theirs. By the time I am finally shuttled over there and checked into my room it is nearly 10pm - too late for me to mess with any other arrangements for a room upon discovering that the room is NOT comparable in any way!! La Riviera looked nice with AC, flatscreen TV, a pool, free breakfast, style... my 'comparable' room, which was two dollars more even, was a hole-in-the-wall hotel down pretty much an alley. The room was a mess with multiple beds (one a bunk bed), AC or TV didn't work - it was a local family room - and no offense to that, but it was a room I'd NEVER pay $70 in Costa Rica for! I signed up to pay that amount for a nice, classy looking room in a hotel with gardens and ambiance! I felt taken advantage of and ripped off, and upon expressing this to the lady at the new hotel was met with nothing but the offer to find another room. Really?! It was too late and I was exhausted!! I wish either Kayak or La Riviera wouldn't have overbooked their rooms OR the lady would have been honest about the 'comparable' room so I could have found another at the airport before being shuttled to their nook in the huge city and essentially locked in at a late hour. This hotel looked super nice, it's a shame! I would never stay here though because of this experience.
Free airport shuttle 24/7
Das Bett war kaputt.
Ich war sehr zufrieden mit unserem Aufenthalt im Radisson. Tolle Lage nur wenige Gehminuten von Downtown Central Market, Nationaltheater, etc. Die Zimmer waren sauber und komfortabel und das Frühstück war großartig. Das Personal war sehr hilfsbereit und zuvorkommend bei allen Fragen / Wünsche. Würde auf jeden Fall wieder hier übernachten. Bar/Restaurant auf dem Gelände war etwas teuer.
Das Personal war sehr freundlich und die Zimmer waren sehr groß und sauber. Das Frühstück war super. Die Luftmatratze auf der wir schliefen blieb nicht aufgepumpt
I have enjoyed staying there for the last 3 years and will continue staying there I enjoy the Casino and the staff there I don't have anything to say that I didn't enjoy
The hotel staff was excellent with communication and accommodating my needs. The rooms were spacious, spotless, and well stocked with necessary items. The hotel is a bit secluded and not within walking distance of anywhere, really.
We've stayed here before and things were better then. This time we reserved a crib ahead of time, and when we arrived we were told that the crib is on its way. 30 minutes passed and still no crib and no word from anyone. I called reception again and they said that the crib was not coming anymore since they didn't have one for us anymore. They didn't offer any solutions, just said no crib. I asked if there is a small bed they could wheel into our room and finally they agreed. Also there were a few blood stains on our bedsheets. Gross. I told all of this to reception when we checked out but they showed no concern.