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The personnel was friendly, but not always well informed about the possibilities to explore the island (bus schedule, beaches etc...) On the first evening there was a big wedding party around the central pool of the hotel. This brought a lot of noice and disturbed the normal functioning of the hotel. No real compensation was given... (one drink). No real excuses were expressed.
the staff was very helpful and the facilities were very nice, the service was good.
The location is excellent, not so far from Thira but you need a good physical condition to go up and down by the stairs.