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The personnel was friendly, but not always well informed about the possibilities to explore the island (bus schedule, beaches etc...) On the first evening there was a big wedding party around the central pool of the hotel. This brought a lot of noice and disturbed the normal functioning of the hotel. No real compensation was given... (one drink). No real excuses were expressed.
The location is excellent, not so far from Thira but you need a good physical condition to go up and down by the stairs.
we liked the general look of the hotel, its design the beds were really hard and we felt that although it was advertised as a spa resort there was only one small spa bath in a basement.