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Room service food was excellent. We shared the steak dinner and a Cobb salad. The beef was terrific as was the salad. Even though the hotel is about 45 years old, the room was newly renovated. The furnishings and decorations were very nice. Our only complaint was the bed was harder than is comfortable for us. Other than that, great stay.
Restaurant waitress Laura. Extremely pleasant and professional. The kitchen did a good job. The size of the room. The bath towels, hand towels and wash cloths. They should have been discarded 2 years ago. The worst I have seen. Was told by the guest service agent at check out that they just renovated the rooms. It was not in the budget. Dust on the night table. The GM is not doing his job.
I thought the location of the hotel was excellent. The restraint in the hotel was so good that we didn't eat anywhere else during our trip. We loved it here and will come back in the future.
If you buy a room on an online site the Valley River Inn takes away all amenities. No breakfast, etc.. Also when the staff see's your online rate their attitude completely changes to the negative. Restaurants food was very poor and very expensive.
This is one of the older luxury hotels that has been wonderfully maintained. Spacious and beautiful with all the amenities you could want. Gracious staff and the restaurant and lounge were perfect!
Sitting by and swimming in the pool was wonderful! And our meals on the deck by the river were excellent!
Conveniently located on river walk and next to mall. Room was outdated for the premier hotel in Eugene
Vintage 60"s architecture, condition of facilities and cleanliness, riverside food and bar service, friendly and efficient staff.
I made a mistake on my reservation and accidentally booked for one week later than I had intended to be in town. Valley River Inn said "no problem" and they changed my reservation to that be night instead of the date one week out. I know that if they were booked solid they wouldn't be able to accommodate me but the front desk staff acted like it was not a big deal and that people make those mistakes all the time. I really appreciated the "customers always right" approach they took. pool and hot tub close at 10pm (which is fair considering many rooms look out to the pool and it wouldn't be nice to have loud noise coming from the pool area when you're trying to sleep.)
The decor, the staff, and the chef. Best food I've ever had at an American hotel.
Great hotel service staff, very friendly and accomadating! Clean rooms. Comfy bed & pillows. Beautiful scenery by the river. Love the smell of cinnamon pine cones in the hallway. Enjoyed the pancake breakfast in the restaurant. Hotel was quiet & pleasant. Can't beat the location--walking distance to food & shopping. Great stay especially for price. I personally love a mini fridge in hotel rooms and would have preferred it if the rooms had one. Also service in restaurant, although friendly was very slow and there was hardly any diners. Plug in on lamp didn't work & I didn't realize it so i awoke to a dead cell phone instead of a fully charged one. Like most hotels, there is a lack of convenient electrical outlets for charging devices. still Enoyed stay and would stay again.
Everything was great and my weekend there made going back to the real world a little better :) That I couldn't stay longer
We have been coming to Eugene for the last two years because our son goes to school there. This is the first time we stayed at the Inn and loved it. We met the owner Brian in the elevator and he graciously welcomed us and made us feel at home. Everyone who worked there was truly welcoming and struck up a conversation with us. The rooms were spotless. Very highly recommended.
Staff were very accommodating. Allowed for very early check in and we used their complimentary car service multiple times. Would definitely come back. Nothing.
Loved everything about this hotel. The room was very large with a sitting area dining area and a very large bathroom with double sinks! The room also had a working fire place and a very comfortable bed! The room was exceptionally clean and we didn't want to leave. The feel of the hotel is luxurious as soon as you walk in the lobby. The outside does not do the hotel justice. Absolutely worth the value. There seemed to be a train beat by and we could hear the horn several times during the night.
Everything was great, except for the wifi connection. We ended up needing to use our data instead in order to do anything requiring the internet. Overall a lovely and romantic stay.
The beach view was just as great as Maui (in a different way) if not better. The rooms were clean, beds were comfortable, staff were beyond friendly, & plenty more! I was happy w the entire stay! Nothing
Oceanfront room with gas fireplace on a chilly day. Very clean and comfortable. Very nice restaurant for dinner and breakfast.
The bed was very comfortable. We had a better night's sleep than we have in a very long time. There were notes written from the previous guest on the notepad, there was used soap and shampoo in the shower, and there was old food in the refrigerator.
The hotel room is large and roomy. Bathroom is big and clean. love the free movie option. Location is a little remote, but not a big deal if you have a car.