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Nothing, bad service. Nothing, bad service.
That it was close to the consulate Everything staff was rude, they had bed bugs.Staff wanted to hook up with customers there when they traveled alone. 6/6/15
It's location is the best. It was close to everything. I felt very safe. The staff was very friendly. Very inexpensive. Great value for my money. Very few amenities. I had to open the window because the AC was not turned on. But it was great for the price.
Bed was very comfortable, and overall room was very clean. Great presentation. We ordered room-service and the food was outstanding! The bellboys were awesome, very helpful and friendly (can't say the same about the rest of the staff) The gardens and pool are beautiful, clean, and family friendly. Jacuzzi was cold, had to ask for it to be turned on however after about an hour it was only a bit warm. Also having to leave an ID to borrow towels for the pool/Jacuzzi I thought was odd and felt a sense of distrust from the hotel. The vent in the restroom was not working, I mention this to the cleaning lady and she said simply that there was no air available in the restroom. The staff was courteous but not as friendly as I would expect, I have previously stayed in Hotel Maria Bonita and the staff there was much friendlier, no matter where we turned all the staff would say hello and asked if they could be of assistance. In Lucerna we had to ask for any help, some of the staff didn't even acknowledge our presence.
This was false advertised as being in America and I didn't stay there because I had to rebook a hotel that was in AMERICA. I want my money back. It's not in El Paso which is what I typed in. Beware.
excellent buffet staff is very friendly and accommodating , room quality is outstanding very clean. the buffet is billed separately it is not included with most reservations not a big deal onsite it was 234 pesos
El peor hotel en el que puedan estar, desde que uno llega se siente la mala vibra, el mal servicio, mal olor y la oscuridad. Cuando yo reserve online dice claramente que que incluia desayuno gratis, estando alli fui a desayunar el desayuno es un verdadero asco, incluye chicharrones y tortillas remojadas que segun se suponia que eran chilaquiles, lo chistoso que a medio desayuno empezaron a molestarme preguntandome que en que cuarto estaba para inmediatamente cobrarme, me dijeron que no estaba incluido el desayuno aunque les demostre que en mi recervacion decia que si. Aparte todo el hotel tiene un mal olor. Las sabanas estaban manchadas de sangre les dije que las cambiaran y me dijeron que estaban limpias. La peor experiencia de mi vida. Jamas regresare y no lo recomiendo para nada. Horrible lugar y el peor servicio
We had 2 rooms with free breakfast included and when we had breakfast the lady at the check out charge us for the breakfast knowing that we had free breakfast..when I asked the front desk employee he said yes u do have free breakfast but the other girl at the registers would not refund the money to us.she said that we were confuse and that we didn't have any breakfast included. . She had already taken my cash and would not refund. . We will not stay at this hotel again the staff is dishonest, I was very disappointed with this situation because we always stay at this hotel and now they lost a customer. The location is good.
I was there for an appointment at the consulate, hotel driver Jose Luis , helped a lot made process very easy for me ...