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We were waited on immediately and the clerk was very friendly. The hotel looked very nice and clean. The room was nice and clean, but i hate fat pillows! the breakfast they offered was yummy with lots of choices, and everything looked and tasted fresh. I had a rental car, but didn't know how to get back to the airport on the day of my departure, so the shuttle bus driver (who did not speak English very well) let me follow him to the airport even though he didn't have any other passengers! (He was such a cute little guy, and we had fun trying to figure out how to make each other understand what the plan was.) He made sure to keep me in his sights the whole way, which made me feel so comfortable and safe. He certainly went above and beyond the call of duty!
Nice big room. Clean. The beds were wonderful - great mattress - wonderful sheets - as nice as I have at home. We couldn't figure out how to use the TV remote ... at 9pm on Saturday night the front desk sent someone very quickly to show us how to work it. Great location -walk to lots of restaurants and shopping. A stone's throw from the convention center. Lots of free parking. What's not to like? I'd stay there again in a heartbeat. I've paid alot more for alot less.
The Staff and Service was excellent hotel experience exceeded our expectation
Great place to stay. Very convenient. Plenty of restaurants close by. Room was very nice and clean. Staff was polite and helpful with local directions. They only have feather pillows on the beds. You have to ask for regular (non-feather) pillows when making reservations or there might not be one available. Or bring your own.
Nice workout equipment, clean pool & great breakfast. Had a pre-paid reservation, the lady who checked us in was extremely nice, but not good with her computer. At first she could not find our reservation, then she did not recognize our rewards card, then she claimed my credit card was declined, I had a several thousand dollar limit & while I went to give her another one, the original was approved. This was a big hassle considering the room was booked & paid for already, I had the print out of it as well & it took a long time to check in. I am a frequent traveler & was very disappointed with this, it was frustrating & embarssing. May I suggest a technology class or more training for the clerk. I had traveled over 500 miles in a car filled with traffic, thinking check in would be a breeze, wanting to rest & this was not the case.
Clean, spacious room, decent breakfast. Nearby truck and rail traffic was heard all night (window was closed).