The stay was pleasant. The water was shut off for a while and the Hotel gave each room complementary drinking water. The people working there all all friendly........ Like family. Parts of the Casino were cold. (felt like below zero)
The front desk guy wasn't helpful and I will never recommend this hotel to anyone or stay there either.
Bedding The way you are treated when you have a problem
Very welcoming and friendly. Great experience with food, pool, and the casino. Rooms were nice and very comfortable.
This was my second time staying at the IP and each time I enjoyed myself. The room of my list visit was cozy with a good view. For the first time I utilized the resorts spa and I must say I was impressed and really enjoyed myself, I will certainly be back!
The hotel was nice ,rooms were beautiful. If you dont want to have to lug luggage quite a ways i would suggest you valet.You have to get on two separate elevators on opposite sides of the hotel/casino to get anywhwere.the casino is broke up.You have to wait quite a while on the elevators.the pool closes at 7pm.and out of the 3 nights we were there our TV was out 2 of the nights.we were lied to about all tvs being out and we kept getting the run around about how they couldn't fix the problem.but they were able to fix the problem on the third day after I went to the front desk a voiced my issues and called them out on the lies.so they brought up a new TV and the problem was fixed after 2nights/days of complaining over the phone to the front desk then having to go to the front desk.and to make matters worse they thought refunding a whole $30(resort fee) was compensation enough.the managers acted like they could careless about the TV but when you have a 12YR old TV is nice.oh and I had to leave a note for the house keeping on the 3rd day because the 2nd day they didn't leave enough towels or rags for 3 people and we left the dirty ones as instructed so we could get clean ones.they also didn't replace the sugar or creamer for coffee.we won't ever stay at the casino again.
Everything was flawless. Had the best time with a group of friends. Only a short drive from pensacola florida I'm sure we will be back again someday for more fun! Thanks IP Didn't care for the smoking environment.
Comfortable room No Comedy Central on the TV
Pool was nice and the amenities were nice. Pillows were like sleeping on furniture cushions
The rooms were clean, staff was great, and the pool area was very enjoyable. Access to pool area is a little out of the way
Nice The pool wasn't open
Very clean, friendly and lots of things to do at your finger tips inside of the hotel. Didn't like the resort fee attached per day that jumped up bthe price another $50.00 if you stay for four or five days
The staff were very nice and the room were very nice and comfortable.
Location is what this hotel has going for it, that and a pool for the kids. The beds were quite comfortable, nice windows facing bay. The free coffee at check in was nice as well, but it's not there in the morning (?). I was charged an extra $8 fee two days after checkout that I am disputing, and no one knows why. Such a time waste! Lots of locals swimming at the pool. Seemed like I was always in the way of the cleaning people in elevators. TV went out during rain.
Good location. Very nice and clean room Slow, rude staff
There was an air conditioning problem in the first room hey it happens , they did everything tobacco mandate the situation !
This guest did not leave comments about this hotel.
The location was great, walking distance to the beach, hard rock, beau rivage, and fat Tuesday's. Traffic getting to the beach was difficult, because the hotel is beside the interstate and cross walk is a little further down.
Room cleanliness. Difference of rooms between what the description was when booked.
The rooms were very nice and the hotel lobby was beautiful For the price of the room the shower was rather small. It got the job done but it could have and should have been bigger
Cookies Lack of free continental breakfast
The friendly and helpful employees. The cookies were really nice too. The restaurant was fabulous with great cooks. The employees were so accomodating with my special needs grandson. Great waitresses. The bathroom didn't have much counter space as in other places I've stayed and the continental breakfast was not free as in other places I've stayed.
Very nice. Clean. Enjoyed our stay
The room were very nice and the Staff were very helpful.
Die Angestellten taten einfach alles, um zu helfen. Ich hatte so viel Spaß wegen des hervorragendes Personal!! Das Zimmer war gut denn ich konnte endlich mal im Zimmer rauchen. Es gab frische Blumen und einen guten Blick. Ich fand es gut, dass ich früher einchecken konnte. Ich bin sehr gespannt auf die nächste Reise! Ich hoffe, ich treffe wieder auf das gleiche Personal!! Die haben wirklich einen hervorragenden Job gemacht und bekommen von mir 5 Sterne. Das Badezimmer musste erst einmal repariert werden, die Wanne war verstopft und die Toilette war undicht. Das Buffet bot gutes Essen mit viel Auswahl, aber es war vollkommen überteuert.
Einfaches ein- und auschecken. Komfortables Bett. Roch sehr stark nach Zigarettenrauch. Wir wollten ein Nichtraucherzimmer, aber leider gab es keines mehr.
Das gesamte Personal war großartig! Das Zimmer war makellos sauber und die Aussicht war super! !! Haben unseren Aufenthalt genossen. Das Hotel war einfach und großartig für diejenigen von uns mit Behinderungen! !! Ich mochte die Kissen nicht!