Most of the staff called me by name. They were very accommodating and helpful. I really like the atmosphere and the service. I'm almost afraid to stay anywhere else in B'quilla because I had such a good experience at this hotel. I would have preferred a smoking room but it is a non smoking hotel so it was easy enough to step outside for a smoke.
The customer service is great all around, one of the bell hops was the best, always a smile and super friendly.
To much noise through out my stay. I'd asked to be moved but placed in noisy part of hotel, room was not clean and bathroom had problems with shower and lightning. Front desk receptionist was not helpful and not willing to acomodate the problem with the room, she seemed upset when I asked to be change. What a shame I probably won't return