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Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
When there are 2 people in the room there should be 2 towels and not a hand towel and a normal towel. Reception staff not very well clued up about their surrounding area. Asked direction to 2 places and same answer sorry don't know. I am sorry but that is not good they should be able to know where things are locally.
The Unobtrusive manner of the staff. Only that the room was cold when we arrived. Once we turned the heating on it did warm up but it made for an uncomfortable first hour
The staff there are very helpfull.
WiFi Connection very very poor, we had to go to the bar to use the Wifi
the food in the restaurant was very nice - and the staff were very friendly the location was not as nice as I thought and the rooms were very basic - clean but basic
yes, we tried to ring through to reception and also room service and no one ever answered our call and breakfast was seriously expensive for what it was.
Good decor. Cleanliness Rather noisy at times on an evening.
the pleasant surroundings the tv facilities
The staff were very good, the rooms were confortable & the breakfast was excellent. Car parking was easy Did not stay long enough to find any problems
Tee im Zimmer
Wir waren zufrieden, stellen aber für eine Nacht auch keine großen Ansprüche. Das Zimmer war sehr eng, ansonsten war alles Top
der Standort war sehr gut, nahe dem Flughafen. Ein kurzer Fussmarsch und man war schon da.
Lockere Atmosphäre, nahe Lage am Flughafen Mir hat nicht gefallen, dass man im Zimmer Kein Fenster öffnen konnte und es dementsprechend gerochen hat.
Online Packet Aircondition im Zimmer war nicht abzustellen. Permanenter kalter Zug
Sauberkeit, Preis / Leistung, Essensangebot Wartezeit beim Abendessen 1 Stunde! Mitarbeiter machen einen überforderten Eindruck, sind unorganisiert
Ibis Luton hat perfekte Verbindung mit dem Flughafen, 15 Minuten zu Fuss gehen...Wir sind mit dem Zug aus d.London gekommen, Hotel ist nehe, aber geht nicht zu Fuss dazu kommen, nur mit dem Buss eine Station fahren.Im Hotel haben ab 4 Uhr Fruhstuck was ist super, Viel zum fruhstucken, gute Personal.Badezimmer ist älter aber sauber mit Handtucher, Kanne fur Wasser, muss ich sagen, wenn komme ich wieder nach London, letzte Nacht komme ich sicher dort.Danke Nach eine Nacht habe ich fast keine negativen, vieleicht nur Badezimmer und Cloo konnte neuer sein, aber so wie so war alles sauber.
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
Please write at least 15 words
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
For a stately home it had a homely atmosphere.
Rooms were of a good standard and modern. Location was good, and well signposted on the surrounding roads as golf complex. If you had not stayed here before the layout is confusing. There are no signs for the accommodation reception, and after going to the golf course reception we were directed to the tavern. The only negative regarding the rooms were the matresses were very soft/worn.
close to office room was much smaller than expected for the rate being asked - no bed and breakfast rate available
Excellent venue for our purpose which was attending a wedding at Tewin Bury farm - very close. None
Clean and functional, breakfast was very good Conflict over the rates applied at booking and check out, the venue wasn't aware of any special rates. Booked in for breakfast by the Golf Club but not advised/reminded there was an extra cost
Could do with better outside lighting
Staff were great - can't fault them and their helpfulness. Room very basic. Would challenge value for money at 55 a night- breakfast could be included in the price - 7.50 is alot to pay for a morning meal.
Its closeness to the venue that I was visiting. Its easy of accessibility to Hertford and Welwyn. Lack of staff on the morning of check out. I had to call down to the kitchen area after a wait of 10mins to ask for someone to complete the checking out process
Excellent Accommodation, Meals & Staff very friendly None
Independent front door. Expensive breakfast.
Clean an comfortable Weak internet signal in the room an