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Views and grounds were amazing. Kitchen, bar and waitstaff went out of there way to be friendly and accomodating Front desk staff did not give a warm feeling and did not make you feel particularily welcome. They were the one blemish on the resort.
Grounds, beauty of location, staff friendliness, seclusion Hot water very inadequate: long time to come on and fluctuates. Room AC inadequate: felt from cool to warm walking within room, even after many hours of operation. Access to room at late hours (past 10:00PM) or to exit room area early in the morning (5:00AM or earlier) required climbing over locked fence. For people returning from Biobay tour or departing early for 6:00AM ferry back to Puerto Rico mainland, this was a major inconvenience, especially if carrying luggage..
The lack of TV's and laid back environment including the infinity pool. Resort prices for food and drink were very high.
Staff was excellent and very friendly. Would recommend for a week or weekend getaway. Very relaxing ambience. N/a
The property was very well kept and the staff was very attentive. The food at Sorce was excellent and the cafe provided less expensive options for breakfasts and snacks. There were several events going on the weekend we were there so the pool drink/food service was slower. In the morning when housekeeping was making their rounds they constantly let the doors slam shut. One would think that the staff would recognize this and try to prevent this annoyance. All of the room doors slammed unless you stopped it and closed it gently, so sleeping in was very difficult. . If you're a light sleeper that wants to sleep in, you may have issues staying here. Room service also banged on our door around midnight to deliver food but they had the wrong room.
The frendliness of the employees I called to fix the fridge and they did not went to fixed.
El Blok is beatifully designed and very comfortable. The rooftop (with pool) is amazing and the location is great. It still runs like a small BnB and in our stay they had problem with their liquor license and could not sell alcohol. We intended to have a romantic dinner that night, but ended up at the W for dinner.
Parking area has to be improved.
Home-like , comfort Bathroom a little bit small. Internet weak
The staff were incredibly friendly and helpful, and spent the time to take us through a map of the island and point out some of the best beaches and other points of interest. The room was a decent value. Our room had tiny ants, which of course we realize may be due to a prior guest leaving food out and not the fault of the property. Also, the mattress was not especially supportive and comfortable. Just a heads up: there are stray dogs running around the island. Unfortunately, in the neighborhood near the hotel is an aggressive dog that we nicknamed Grumpy. Not the best experience, but we fended Grumpy off with sticks and rocks. We survived...was funny after the fact, but if you’re afraid of dogs, may be less fun. A little further away from the hotel, we were chased by about one dozen chihuahua sized dogs, which was pretty entertaining lol.