Staff was very friendly and kind and service is excellent, villa is luxurious and the views are out-worldly and breath-taking. Also they offered us a welcome gift that i really liked. The insects inside the villa but there's nothing they can do really knowing the environment that we're in although they spray the villa everyday from inside and out, and also the villa was far from the reception and restaurant area that we should call a butler with a golf car to pick us up every time we go in and out of the villa, but nothing that ruins our amazing stay
- Very nice views and exotic environment: one has the feeling of being in the middle of the jungle; free transfer to the centre of Ubud (15 minutes); large duplex villa with very nice bathroom (incl. large marble bathtub); nice breakfast, swimming pool and other facilities; good spa. - Rooms/villas are slightly over-priced for the quality of services/environment; rooms/villas are insufficiently isolated (e.g. as early as 5 AM the local wildlife, incl. domesticated poultry awakens and it is hard not to wake up together with them, but that of course is part of the charm of a stay in a jungle like environment!)
the villa, tea time were good. Service at breakfast was chaotic, food arrived in a wrong order, serivce was slow
Certainly the most beautiful hotel you can imagine for a honeymoon (actually the most beautiful villa we've ever stayed at). Fantastic view and enormous luxury villas with plungle pools! Only one computer for internet acces, which was frequently down. You will have to consider that, since it is close to jungle, bugs will appear inevitably in the evening, but can be reasonably kept out.
Great staff service, opulent surroundings. Mixed up our reservation and had to move our room, but we were compensated appropriately and the first room was just as nice as the 2nd.
This is a beautiful facillity. The staff is wonderful. Prix fixe dinner for Christmas with no other food available.
Room was very big, bathroom was also big and had a nice bathtub! The staff are very attentive here and the driver was so amazing - took us everywhere! Really good service. Pool area so relaxing and the breakfast is really nice a la carte service. Hotel is small only 12 rooms but they are expanding. It has a really nice luxury feel to it. For the service we paid a really good price for this room only USD 100 for one night. We stayed on the ground floor and noticed the door frames were slightly too big for the doors so there were gaps, which i wasn't too worried about until i went to sleep and felt a cockroach on my hand in the middle of the night!! There was also a little frog in our bath which wouldn't go away! I guess this is what it's like being in the middle of nature though...
We liked the kind staff, the proximity with the nature, the first room (UBUD 201) was very nice (beautifull view on the rice fields, very comfortable and romantic), the pool was nice too and the gardens were gorgeous (lots of flowers and decoration was beautifull). We didn't like the fact that we had to switch rooms 3 times in 3 days, to satisfy other guests. Furthermore, we do not recommand to stay in room UBUD 101: very dark, humid, it wasn't pleasant at all. If you go there, ask for room UBUD 201 and no other. Finally, what they call a deluxe villa is actually a room and a bathroom in a villa! This is not the same as having a whole villa for your own.
die diversen Upgrades Indonesische unflexible Art angemessen auf Unstimmigkeiten in Form von Kompensation zu reagieren und der unflexible Shuttle Service nach Ubud City, alle 2 Stunden und der letzte um 20:30 ist definitiv nicht serviceorientiert
Very nice rooms (with private pool), very green as a lot of plants Poor servicing
Beautiful grounds and setting. Large and well decorated room. Shuttle to town was good. Menu was too gourmet, with limited selections, small portions and high prices. The cheesburger in the bar was the most expensive I have ever had anywhere.
The accommodating staff. The pinesol smell of the room.
The staff were lovely, nothing was ever too difficult, it was so quiet and peaceful, you barely see other guests around. the outside shower/bath area can be dangerously slippery.
One of the most wonderful experiences of our life. Your feel pampered from the moment of arrival till the moment you leave.
Everything is absolutely excellent and I would recommend this hotel to anybody - it is amazing!!
A beautiful hotel set amongst lushous greenery with staggering views over the paddy fields. The hotel is luxurious and staff very friendly, overall we had a fantastic stay on our honeymoon and would recommend this hotel to anyone looking for a quiet and peaceful stay in beautiful surroundings.
we felt in another world. the hotel is beautiful and the room too. the view on the rice fiels and nature is amazing and so relaxing. the room was beautiful but unfortunately the humidity smell was very strong. Not sure this room is used very often.
The Staff is incredible friendly The designated driver for pick up us in the airport tryes to set bussines with some shops in our way to the hotel,,,,prices were to high when we saw the other shops; obviusly there was an arrengement between them
Great location for those who love to be surrounded by nature... Rice paddies all around, always a nice breeze to make you feel really comfortable. Good shuttle service into Ubud (5 min by car, 25 min by foot).Great hotel for families with children too (we had 3 and 6 yrs old), enough space in the room (Lanei Terrace was perfect) to accomadate all of us, good pool but be careful stones are a bit rough (might give some scratches to the kids!), enough space, garden, corner for the kids to play (might be not suitable for children under 2... since there are stone paths, and a few ponds around). We had a great time in this hotel, breakfast was excellent, good quantity, fresh fruit juices included. Staff very very friendly, helpful and discrete. The same background music every morning for breakfast!
My wife and I love the "back to nature" atmosphere around the hotel with room facing the rice paddy field. Very quiet, nice hide-out place - away from the city. There is no television. We understand that the hotel management would like to create a relax, urban feeling theme for the hotel. That can be felt during the day. But at night it can be very quiet and where outdoor activities are lacking. Thus having TV set in the rooms can definitely help break the silence.
The swimming pool was nice and during breakfast we had a wonderful view over the rice fields. There were a lot of bugs near and in the hotel room (there was a big cockroach in our bath). The shuttle service to the centre of Ubud was poor. We waited too long and decided to take a taxi back to the hotel. Too much money compared to other hotels.
The staff at the hotel were very friendly, particularly those in the restaurant and they were all very helpful, with suggestions for trips and information on various tours. The lack of access to the internet because the guest computer needed to be repaired.