already as we entered the hotel we were welcomed with so much friendliness. Everything was already prepared proir to our reservation and after a welcome drink and fresh towel, we got a really nice room with terrace. As there is not much to see in Yogyakarta we spend most of the time at the pool. The pool was very clean and all hotels amenties absolutely perfect. We also could use the internet for free althought they do not have official internet access. Also the breakfast buffett was rich, something for everyone.
The architecture of the hotel is beautiful, in a colonial style. it's a huge hotel, with lots of potentialities. the restaurant is beautiful, in a mix of english-art deco, currently with a chinese restaurant. The room did not have a balcony as on the reservation, but it was huge. it was very used, with holes in the sofa, holes (6) in the bedlinnen, the bathroom was needing also some extra cleaning. the breakfast did not translate the architecture, with durty napkins, and low variety and quality of food. we complained to the manager who was very kind and paid attention to our comments.
An absolutely beautiful hotel with an excellent staff and a fine restaurant as well. It would be foolish to stay anywhere else in Surabaya.
Staff and Service was at par with a luxury hotel in G12 countries. I was very impressed by how attentive the staff were. nothing comes to mind
Great service! Courteous, prompt, and cheerful. they even have a 24x7 bluebird taxi ready with no extra charge. Wear and tear is creeping into the hotel room facilities... they might want to reconsider renovating. Massage is a little too expensive for Surabaya rates.
friendly and helpful staffs with speedy services Great breakfast location of the hotel is close by central of the city. quiet, privacy and comfortable nearby construction site parking space and its regulation
I got sick because of the dirty condition(walls) of the buffet corner. old condition
The hotel staff was very friendly and helpful.
spa and the foods nothing
In my traveling life,I found the Java Paragon Hotel to be of excellent value in all aspects.I might be interested in renting an apt. in the residences if my business plans take off. My compliments to yourselves for running an excellent operation.
The modern design and facilities. The location and convenient.
Nice and cozy hotel especially for non-smoking floor. Hotel furniture need refurbishment such as coaches on lobby (dull, teared). We check in on 3pm and the house keeping didnot provide us with bath towels. Although problem settles within 30 minutes after reporting to front office, but it doesn't seems as appropriate service for 4 star hotels.
Hotel location is near central of the city so we can go to there within 10 minutes I'm just suggest to make your hotel sign little bit bigger.