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Location, room size and oversize window. Somewhat dated fixtures in bathroom; hotel inaccurately labels 'new wing' as 'new' when it's been almost 10 years since construction (circa 2006).
We had never been to Seoul before and wanted to book a hotel close to the shopping areas. The hotel was at an ideal location. Exit the hotel's front entrance, make a right turn, walk to the corner and find the stairs leading to the shops underground. Or, a gray cab to Namdaemun is only $1.90.The room carpet was stained. Everything else was immaculate. The marbled bathroom has the latest Toto. The hotel restaurants were pricey. An alternative? From the lobby, go down the stairway to their basement food court which is run by their department store. It's inexpensive and good.
It was so awesome staying here thanks to the great service and every thing!!
Good location. Great staff and cleanliness especially the concierge. Nothing
Very convenient for going to lotte world. But that only really needs one day. Easy access to subway. Lobby lounge is a joke $25 for a glass of wine, way over priced, even considering korean inflated wine prices. Rooms don't feel 5-star, a bit small and could use a more thorough updating. Perhaps some plugs near the bed for cellphone charging.
Hotel rooms were very clean, staff were very helpfull and they are speeking english very well. location of hotel near the lotte world advantur, which was very good for our kids. it was far away from the downtown and main shoping centeres.
The staff was very polite and prompt. Also it was very convinient to get through all the territory which includes shopping area, adventure and food courts, thus it does need to get out. Yes, the stuff knows english very few, so I had some language difficulties to explain what I'd like when it conserned complicated things. Forexample, they had changed my keys so once I could not get into my room, and the porter coudnot explain me what had happend. They must have good english working at the International hotel.
The all essential facilities were fully equipped in the hotel and the guest room was clean and sufficiently spacious. The majority of clerks were able to speak Japanese and it seems very convenient for us to explain the difficult situation in case of sudden emergency. There was no explanation in regard to extra services provided by the hotel when we checked in. Therefore, we felt inconvenient for transportation to the center of the Seoul as well as dinning at night. Overall, this hotel was good, however, if they could provide more considerate service to guests, the quality of the hotel was more improved.
when we arrived there wasn't any kingsize bed for our reservation, so they gave us an upgrade without additional penny ! there were plenty of issues while ordering a movie.
The location and the staff at the hotel was always very helpful and courteous. English was never a problem.
Very attentive staff. Unique rooms. Very expensive food for the quality.
The location was central to everything in Seoul. Perfect. The staff was very helpful and friendly. The room was clean, modern and comfortable. There was a direct entrance to the underground shopping center and subway. while there were restaurants inside the hotel, they were too expensive for my taste, and with so many other options around the hotel to eat at, why would you eat at the hotel.
The hotel was gorgeous and the location was great. The staff at the hotel helped me with all of my needs and my stay was amazing. The lighting was a bit tricky to figure out in rooms.