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This hotel was very accommodating and made it easy to plan day trips, activities etc. free breakfast in the morning was very good. Very friendly staff. Excellent location
Nothing..... Bad service, extremely expensiv,
Because of the problem as below, they gave us a glorious suite on the 15th floor overlooking the sea for the 3 days and made the bathroom work for me (in a wheelchair) as best they could. Very upset the hotel did not recognise our disabled oceanfront room as booked and confirmed through you. A disabled room became available on the 2nd day but we refused it as it looked on to a brick wall.
Concierge Rooms and front desk staff.
The location was fantastic, just in front of the beach and had people taking care of you on the beach as well. The price was a little bit high I would say but in accordance with Rio's standards.
Die Lage des Hotels. Die Aussicht aus dem Zimmer und aus dem Restaurant der Dachterrasse.
Lage gut Sicherheit hervorragend Personal hilfsbereit Reinigung Zimmer erst nach 2-maliger Aufforderung WLAN im Zimmer nur gegen Gebühr
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems