The staff is very friendly and accommodating. Our first room smelled strongly of mold, had a noisy bathroom fan that had to be on to have light, a shower with absolutely no water pressure (because I think the water was going into the wall, hence the mold) and an air conditioner that wouldn't cycle so we had to just turn it off for the room to warm above 65 degrees. After discussing with the front desk, they moved us to a room in a better location that didn't smell of mold, had decent water pressure in the shower, but it's air conditioner had the same issue. The room didn't feel clean but we made the most of it because we had to. The property's foliage is all old and sparse, just sort of pathetic. We were at this property in 2011 and thought highly of that experience. It's gone downhill. I've heard that if you have "red level" that it's a different experience. We didn't have that opportunity because we purchased last minute through kayak.
Everything, from the villas to the enormous pool, the long serene beach, the extreme privacy, well manicured property, wonderful staff and luxurious settings. The pool bar and beach bar attendants were terrible. Stood at the pool bar looking to order drinks and literally not even acknowledged we were there ...walked to beach bar hoping to get better service. Nope same thing, he didn't even look at us.. Walked away empty handed two times.
The hotel is beautiful but I was treated very bad by two of their seller, as soon as she realized that I was not interested in to buy their package of vacations for the next 50 years!!, she went so angry with me and almost told me that I was a poor guy and this was not for everybody. We were a honeymoon couple and Im still amazed of their lack of professionalism. I sent an email to the direction of Sol melia and currently waiting for what they have to officialy say to me about this matter. Yes, they sell packages of vacations, like some special membership, for the next 50 years or so, they offer you something to go and listen but if you dont buy they went so angry and unprofessional, at least this was my experience.
Hotel facilities are great. Especially pool is great. You can spend a whole day. It is also very close to El Yunke and Biobay activities. You should not expect foods in the hotel restaurants. It was actually awful. Also the hotel staff are not accustomed to booking.com system yet and they actually charged my credit card twice ! I called them to cancel one of them afterwards but they made me wait for half an hour over the phone and their reaction was so slow..
Everyone was sooo nice at this hotel. Even though the hotel was packed - particularly the pool area - my husband and I enjoyed our stay, especially the beach areas. Beautiful and romantic place. Don Raymond and the manager, Felipe Cervantes were very helpful and friendly. We've never been so pampered in all our lives. Great choice. I thought the drink and food prices were expensive and did not enjoy the Puerto Rican restaurant, Pasiones (I think that's the name). We asked for a mojito without sugar and it came so sweet that I couldn't drink it. It was the worst mojito - and the most expensive - of all my life. But the Italian restaurant, Tempo, was great, very pleasant, with excellent service.
I liked all the hotel, great price, super hotel pool lagoon look alike, perfect...
This place is paradise. Not enough snack or lunch options.
It was isolated and very picturesque Had to walk around in the rain because the rooms were a short distance from all activities.
Great hotel and great service by the staff.Very beautiful hotel and good price for all luxury foud at the hotel.
Hotel staff was very friendly and cpmpetent Restaurant prices were very expensive. Patio furniture needs to be replaced.
Is a good hotel if you rent a car to move around It Is very clean and quiet I did not like the gym as I travel solo and needed fhe gym for mornings The gym is super small and located in a ackward room next to the spa. Would help if they moved that up and have you workout viewing the water. Lots of people used the gym while I was there so it needs improvement. The beach was always with waves. The water was not blue but more green. If you walk too far towards east you hit the river and the small mosquitos called "mimes" will eat you up. Restaurants were good but pricey. No cash acceptance so need credit card for all and the bank fees are high if you withdraw money in PR for any Chase person. Overall is a nice property hotel but not for singles unless you rent a car and move around.
The hotel is beautiful and the rooms are spacious, clean and comfortable. The estate is gorgeous and includes beautiful pools and a fantastic 2 mile beach. The service at the pool was a bit slow and needs to be improved. The room service menu was somewhat limited and should include a few more options. However, overall this is a place I'd visit again.
We enjoyed 5 nights in this lovely hotel. Everything that you read about the prices is true. The food is very expensive and not really exceptional, but good. The grounds are beautiful and well maintained. The beach is really private and great for long walks. The staff is friendly and helpful. It is really secluded, so having a car is helpful.