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Fantastic hotel and facilities rooms were very luxurious. When were first arrived we did not appreciate the staff coming into the room whilst we were in it filed a complaint never happened again. Very far from Patong and everything else.
Very nice "hide-away" hotel. Spacious villas, excellent pool and restaurant. beach not nice to look at. More mosquitos than anticipated. Restaurant & bar closed early (11pm)
The staff was ecxellent, very well trained and friendly. The breakfast was the best I ever had. The villas are dreamy, the group singing by the pool in the afternoons lovely. Though upon check out they told me that the laundry bag was missing from my room and made me take it ot of my siutcase take all my laundry out and give it back (come on people it was just a laundry bag!!!) they didn't notice that I had forgotten my bathing suits in the room..and I loved those bathing suits...other than that it was an amazing experience!
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.