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Shower faucet broken. House keeping did not vacuum the carpet daily.
nice staff--helpful and great dinner suggestions. Great location--a bit if an uphill hike--but good. dated, old, and moldy musty rooms. I had to ask them to put a battery inthe smoke detector as it had none. No exterior doors locked at night. No heat or AC..only an electric radiator.
Polite and helpful staff Leaking water facet
Lot of space in the lounge room Only 1 bathroom (3 bedrooms appartment) available and not very clean.
closeness to town and the price
Die Zimmer waren sehr ruhig mit schönen Bilck auf den See. Die Lage war Ideal und direkt in der City. Das Internet funktionierte nicht wie angegeben. Ich hatte zwei Stunden gebucht und machte eine Pause, damit mir noch Zeit für später verblieb, doch nach der Paus konnte ich nicht mehr einsteigen und sollte wieder neue Zeiten erwerben.War etwas unglücklich.
The Central Heating ... Hot Water Radiators were fantastic!
Great location We were on the lower floor. The pipes during the night are really noisy and it makes it hard to sleep.
The staff were extremely friendly and accomodating above and beyond their requirements, plus the location was very close to all Queenstown had to offer. No! Great value for money.
the room service menu was fairly priced, and same with the items from the room fridge the spa pool was good, but was disappointed that the saunas were separated into male & female, and were situated in the bathroom.and the bathroom in the room smelt like urine from when we arrived
Dont understand why the spa pool only is opened for 4 hours.
The garden was nice, the room was as expected. Yes, the dining was expensive, when there should have been a range of prices at each meal, eh. Ridges in QT, has 3 options for b'fast, starting with the budget continential b'fast at $8.50, thru to a full b'fast, the price I can't remember. A wider range in dining offerings would have meant we would have dined at the hotel, at least once daily.
Very helpful concierge.
Central location They couldn't ind our reservation
Good location, comfortable room. Cooked buffet breakfast not very hot.
Good location, only 10 minutes walk to the center. Very friendly and helpful staff.
Convenient location, beautiful building, friendly staff, effortless.
I messed upo the booking and both the Hotel and the booking agency very kindly allowed my reservation to be changed all at the same rate. Nothing
The location is not near the town centre as told. They made me wait about 2 hours to check in to my room !! And Internet is too expensive and very slow in the rooms.
Good bed & room but overlooked construction site as well as lake but view was limited. Friendly & efficient staff. Decor too dark Wi fi not free in rooms A bit far out of town
Location but ypu need a free shuttle or a $10 water taxi per person to get to town The credit card fee.
overall the hotel was nice, its a Hilton. it was spacious and there are things on site like restaurants and a cafe for you. the staff was great, management- not so much. location was far from the center of queenstown... a $40 cab ride. you had to reserve the hotel shuttle (which filled up during popular times) or take a $10 water taxi. kind of inconvenient. lastly, we had to leave early due to a family emergency and the management refused the credit us or help in any way.