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overall the hotel was nice, its a Hilton. it was spacious and there are things on site like restaurants and a cafe for you. the staff was great, management- not so much. location was far from the center of queenstown... a $40 cab ride. you had to reserve the hotel shuttle (which filled up during popular times) or take a $10 water taxi. kind of inconvenient. lastly, we had to leave early due to a family emergency and the management refused the credit us or help in any way.
Location but ypu need a free shuttle or a $10 water taxi per person to get to town The credit card fee.
Good bed & room but overlooked construction site as well as lake but view was limited. Friendly & efficient staff. Decor too dark Wi fi not free in rooms A bit far out of town
Eigentlich hat uns in diesem Hotel alles gefallen, vor allem auch das gute Preis-Leistungsverhältnis
gute Lage schlechter Service
Die Naehe zum Centrum, die Lage des Hotels am See, Parkplatz vor der Tuer Kein Internet, guenstiges Angebot bedeutete aelteres Zimmer im Rueckgebaeude, Lueftung vor dem Fenster, altes Ambiente im Zimmer
The View from our room was amazing, and spacious, we were upgraded, we had his & hers basins & an awesome spa bath!, The location was so handy toqueenstown The bed was uncomfortable, the air was too dry from the heater/ No air conditioning, there were no gowns in our room when we arrived & the fry pan was loosing it's teflon coating so we had to get another one through reception along with gowns.
Location and facilities
I loved the under floor heating in the bathroom and the bathrobes were also very nice. The room was tidy and hasd lovely mood lighting. Very relaxing. It would of been an extra bonus to have had slippers. The mini bar could of had a few more selections
The area of the room The window was to small for the room. There was a door connecting the room to another witch wasn't conveniently sealed so we could ear the noise of the other room. The first night we couldn't sleep because of the noise of the people that party next door till 5:30 am. In the morning we complain at the reception, they guaranteed it wouldn't happen again. The next night it happen again, and even with our phone calls to the reception through the night and they didn't stop. If the door was to be well sealed this wouldn't happened. next morning we left!
I liked the location and breathtaking views no
Excellent service at reception - willing to help us when ever we asked at any time... Location of spa - we expected this to be outside on a deck overlooking the mountains...however it was enclosed in a room off the gym.....which is not really keeping with what Queenstown is all about...
great location and views, warm, friendly and helpful staff
Staff were friendly and helpful when asked questions The buffet were poor. It was not upto the international standard.
Friendly helpful staff, nicely appointed, great view Free wifi was limited
Just the convenience of everything after being on the road for 3 weeks to sleep in a comfy bed was lovely nice room view from Forest wing needed a map on arrival to locate where everything was. soon sorted with a walk around
Great value for money - many attractions in Queenstown - Heritage offers free bus into town centre only 10 minute walk away - great staff really helpful - free parking - pool, spa also a day spa We weren't there long enough
Not enough wifi.
Overall a nice experience. As to the restaurant: do not rush the otherwise excellent dishes through, but let people have a break between courses.
Facilites were great - pool, gym, sauna and restaurant Didn't get any sun on balcony
They Upgraded my room from a kingsize to a beautiful 3 bedroom villa at no extra charge. And staff were very friendly
the service was outstanding hotel staff was very friendly the pool tempreture was bit of a let down was to cold, also it said there was an indoor pool, not even half the pool was inside or undercover it cant be classed as an indoor pool. other than that it was all good.
Staff were very friendliness and helpful I booked a room which included the breakfast (part of the deal) and the breakfast was added to my bill which I had to get removed. Also, some items were incorrectly added to my bill which I hadn't authorised.
The layout of the hotel. The TV was old and dated.
Fantastic location, outstanding views. Ken and Lynn (managers) were wonderful. Super comfortable room with all amenitites.
Beautiful View, convenience to Airport, convenience to Queenstown, and nature trail. Did not stay near long enough.
The view of Lake Wakatipu and The Remarkables was fantastic. We really enjoyed watching a movie in the lounge room in front of the beautiful fire. We also enjoyed the lake-side walk into town. Claire, the hotel manager, was unbelievably kind and helpful. So many steps
It was quiet despite being adjacent to a major road, the room was spacious and comfortable, and was also well equipped.
A warm welcome at a stunning location. Our own verandah to view the beautiful lake.
very friendly staff, warm rooms with plenty of space. Exceptionally clean. Great views and great path access into Queenstown along the river. No
Comfortable, warm room. Great views. Wireless internet a bit expensive
the wonderful location with lake and mountain view. The marvellous level of equipment in the apartment.
There was so much about our stay at Villa Del Lago that we loved. Firstly, the service was impeccable. Lynn and Keith Stevens are fabulous hosts! Their service is the best service we have experienced. There was nothing that we could ask that was too much for them to do. They recommended wonderful places to eat. They got to know us really well, without being intrusive and therefore their recommendations were perfect! The accommodation itself is beautiful. The one bedroom apartment is beautifully furnished and has amazing views of Lake Wakatipu and The Remarkables. The facilities are modern the room is impeccably maintained. We will definitely stay here again and again.
Die Zimmer waren sehr ruhig mit schönen Bilck auf den See. Die Lage war Ideal und direkt in der City. Das Internet funktionierte nicht wie angegeben. Ich hatte zwei Stunden gebucht und machte eine Pause, damit mir noch Zeit für später verblieb, doch nach der Paus konnte ich nicht mehr einsteigen und sollte wieder neue Zeiten erwerben.War etwas unglücklich.