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Great location with nice views of the river; they upgraded us from club room to very spacious club suite; nice club amenities. Concierges were completely incompetent--gave wrong info re: directions and travel times multiple time making my husband arrive too early/too late for several meetings. Bad smell of moldy carpet on the club floor; furniture uncomfortable and worn--looks like it hasn't been updated since the 1970's. Not what I would expect from a Pan Pacific Hotel
The facilities were good but the staff treatment was insulting and substandard. I am close to demanding a refund on the bill due to how much this ruined my time there with my partner. The staff ruined the whole stay. I feel cheated by the amount I paid to get treated so poorly.
Location was good. Staff were friendly and helpful. Although the price we paid was reasonable, we felt the room was in definite need of renovation and up-dating. The wooden dresser and night tables were worn and not very attractive.
The river view was the highlight. The hotel is relatively new, and the decoration is nice and suitable for young couple. Room service menu didn't have anything for vegetarians. It'd be great if we had a hot tub. limited parking outside.
Nice rooms, nice view. Location is ok as long as you don't mind walking a bit. Bus stop right in front of the hotel - just $4.50 to the airport, runs every 20 minutes. Surly, unaccommodating staff. Don't dare show up a minute before hotel check-in time! Don't ask for directions. Don't ask for anything and you'll be fine.
The room was really great. Kitchen, washer/dryer, huge TVs in living and bedroom. The staff weren't that great.
Badezimmer ist fuer solch eine Hotelklasse alles andere als akzeptabel. Nicht richtig sauber gewesen, Haare zwischen den Handtuechern, Haare in der "Badewanne" in der man leider nicht baden konnte weil sie zu klein war, Papiermuell im Zimmer
Das Frühstücksbuffet ist hervorragend.
Zimmer sauber; Mitarbeiter freundlich. Falsche Abrechnung, schlechte Schallisolation, Lärm von aussen (Baustellen, Veranstaltungen).
Extremely comfortable beds! :) In room food menu prices were extremely high
The staff were so helpful and even booked me in early at 10am. Only one night stay as celebrating a Melbourne Cup function at the hotel, but always enjoy my stay. Had to pay $16 for parking ontop of hotel room. Parking should be free for hotel guests.
The staff were really friendly and helpful.The room was lovely. We will go back next time we need to stay in Perth.
Room was comfortable and clean. Room amenities like soap, shampoo, shower gel etc were not replaced and used ones were just left in the room.
The design and the location of this hotel is excellent,modern decore and comfortable beds top it of. Everything is overpriced .Parking not included in room rate you have to walk 100 meters for free parking Valet parking is just overpriced.
all facilities are on-site. Close to the city, plenty of parking.
Location The restuarant had stained/dirty chairs and the service during buffet breakfast was not up to scratch for a hotel of this quality.
Easy and pleasant check in and no hassles Nothing
Nice location.Close to function we were attending. Décor in room was nice,fresh and new
The location amidst beautiful gardens and statues, with magnificent walks at all times of the day along the Swan River were all features that made my stay memorable. It also was in very easy walking distance of the city centre fand other transport for further siteseeing and shopping.
staff where not the usually friendly hyatt people i have experienced in the past. food is well below par, executive lounge is not good value for money.
I told them it was our anniversary on our booking form. They gave us a card and a complimentary bottle of champagne. Nothing
Paid for a river view room and got a poolside room. No tea or milk only 1 bathrobe.
the internet advertisement of free shuttle to/from airport does not exist...this was the reason why we chose this hotel despite the high price for room. the bedroom floor was dirty, my white socks turned dark brown; they forgot to put a sheet under the comforter. the concierge pointed us to a neat italian restaurant and had a great meal. we stayed one night in htis hotel (thank god!) as we were in transit from LA to exmouth, wa
Privacy, Great breakfast, nice to able to have a coffee during the day, Canapes a a couple of drinks at the end of the day to relax Could have had the 9th floor cleaned or vacuumed
Fairly comfortable and spacious room. Bathroom was nice. Staff member Junko in Cafe was pleasant. A young, Caucasian girl with dark long hair (sorry, cannot remember name) had a lovely smile and was the only one to make me feel welcome. Not all, but generally fairly poor interaction with staff. Few smiled. Concierge was not friendly and promised to get details regarding a football match and never did. One waiter seemed to pass a sly remark about our appearance to others upon arrival as we walked past the cafe to the elevator (we had just traveled 6 hours from Denmark). Small TV in room. Not value for money.
The staff were friendly and helpful. The hotel is currently undergoing a refurbishment, which is good news as the room we had was tired and did not impress. The hotel caters for business types and I would not recommend it for anything else, it is functional. If you are on a vacation, I recommend booking alternative accommodation. In my opinion the Hyatt was poor value for money, ok if the company is paying but excessive when it is out of your pocket.
service was great, room was lovely and bed comfortable no
Clean rooms, lovely room setting, great bathroom
Comfortable and spacious with friendly staff Hot buffet breakfast was not value for money