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If your well-being and health are a priority for having a great time while in Mexico, this is the place for you. I ate and drank everything I wanted without getting sick. From what I was told, even the tap water in the hotel rooms are purified - and I believe them, as I accidentally brushed my teeth with it once. The staff is courteous and helpful, and treat you like a million bucks. The food is wonderful - especially the buffet overlooking the water. The grounds are pristine, the spa is fabulous, and the pool is fantastic. But my favorite part of this hotel is the open lobby: a huge thatched vaulted ceiling, with beautiful plants and trees and breezes. This hotel isn't the cheapest place to stay, but is worth EVERY penny. Will definitely stay there again.
Beautiful resort, very private, with excellent service, and great food. You get the feeling of being pamoered the whole time you are there. The staff is there to make sure you have everything you need to relax and enjoy. Great restaurant choices, as well as a wonderful buffet by the beach.
Our family of 7 and a baby were here for a week and did not want to go home. The views beautiful, the food very good and the service wonderful. For the prices they should have free internet in the rooms, but they do have a business center. Evening entertainment wouldve been nice, there was none.
The drinks and food on the beach was affordable. The rooms were clean and nicely outfitted with a kitchen with nice market a short walk away. Easily can make meals inside the room if family on small budget. Only 2 real complaints: 1. Excessive time neesed for Check In/Out. So many staff throughout the facility. But only 2 at Check In/Out. Took almost an hour to Check In and to Check Out. Not a good way to start and end the relationship. 2. No good english communication. You need to keep your towels and use Hospitality Suite before Checking Out. Otherwise no towels supplied inside Hospitality.
Friendly service, excellent beach, clean pools. Felt luxurious and comfortable by beach and in the room. I did not expect to see tigers in a hotel in Mexico. They lived in small cages and in a stressful environment next to the road. Too many people too close to their home! What is the added benefit of having tigers at a busy hotel and spa resort? If you are going to have large animals at a resort and put them on display, you'd better take care of them. I did not feel like the animals were being given the respect they deserved. Could hear tigers growling at night.(which made me question their stress levels and general care more). I do not like that the money I spent at this facility will perpetuate this circus atmosphere. Tigers might appeal to children but they did not appeal to me. Move them away from the road, give them larger facilities, enrich their environment (give them more than coconuts for toys) and treat them the way you would want to be treated.
The resort is starting to look old, nothing terrible though and the price was ok Checkou took 1hr and they force you to ysve a shitty plastic bacelet 24/7