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Very efficient operational system: Check in with friendly staff, pay with vending machine in advance (avoiding having to wait in line to check out and pay later.) Room is sizable for Japan. Clean and newly decorated. Basic, but has everything you need. Excellent location. Within a 5 min walk to train station. Very close to supermarket. Best point: Has 24/7 diner right at the ground level. Food is not gourmet but not bad (like Denny's). Plus, it's very reasonably priced. (I paid $70 US a night in April.) This hotel is the best hidden gem in Matsumoto. I actually prefer it way more than Buena Vista, which is supposed to be the most "luxurious" business hotel in town. No gym, but neither does Buena Vista.
Easy to find from the train station. Includes breakfast. Clean and comfortable. Would definitely stay there again.
the onsen at the end of a cold day was fantastic
Reasonable value for.money with the basic facilities plus laundry facilities. Location good. Staff friendly and helpful even though some difficulty.with english. Nothing major
Natural onsen bath in the hotel Very small room, too expensive for the size of the room and services offered (no complimentary water!)