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The hotel location is in city center and nearest to shopping mall which does not need a transport for shopping.
the bed is very comfy and clean
The convenience of the hotel being in the central as well as close to the river. Lighting in the room.
View from the hotel..
some of the facilities seems to no functioning such as toilet ventilation fans.. lights...
Location very good. Free Spa for relaxing....
The location of this hotel is the best in town. Excellent king sized bed, very comfortable. rooms are not that clean
Location is very good, in the middle of Kuching City
most definitely no extended check out possible
The room was nicely decorated and it faces the river. The view then was so enchanting. We watched the sun rises and when the sun sets it was even more beautiful. The staffs esp at the entrance were friendly and helpful. I really enjoyed my stay at Grand Margherita Hotel, Kuching, Sarawak. No comment
The friendliness of the staff.. Excellent!! The noise from across the river during their karaoke session at nights
location, breakfast Non responsivesive staff. Need to send frequent reminder.
Concierge staff were fantastic. As were Cafe and Restaurant staff. The rooms are very out dated for the price. We travel 8 months of the year for business and stay in many hotels. Moved to a room with 2 single beds so did nto stay in King Guestroom Plus.
Chech in staff could give some information about activities in the hotel like special dinners/happy hour/entertainment.We had to find out ourself
The riverview from the room. Size of the room. Breakfast. Spa.
Nice spacious bedroom and spectacular river view Walls very thin -- can hear street traffic noise and plumbing/bathroom flushing of neighbouring rooms! Thin towels. No bedroom slippers.
The location is near town, and the view overlooking the river was stunning. Furnishing was a bit old.
Staff is really helpfull and nice. Room is spacious and clean. The location is excellent.
Hospitality & Cleanliness
Service was very good at the Restaurants The curtains in the room could not close properly as the installation came off. The sink was leaking.
Excellent customer service and friendliness from all staff - conceirge, reception, restaurant staff, executive lounge staff. Some supposedly non smoking rooms stinks of cigarettes. Please ensure non smoking rooms are just that.
Friendliness of staff, access to city.