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Very helpful & friendly staff Ideally situated for walking & evening leisure Restaurant meals excellent We were celebrating our Wedding Anniversary & the Manager organised arrangement of flowers for our room for my good lady - brownie points gained As there is no parking facility, because of the superb location in the village, there was only side road parking - There is however a loading bay area for removal & loading of luggage - so once unloaded , parking was available within a 2 minute walk - so perfectly acceptable for such a busy & popular location
Friendly staff and an excellent breakfast. Great beer (Wainwrights) None
Excellent Cumbrian breakfast. Staff very helpful. Good base for exploring Northern Lakes.
Very comfortable, good service. Original room allocated was on 2nd floor not 1st as requested. Changed immediately with no quibble. Nothing at all
great staff very friendly. we booked with 4 friends 2 rooms. the staff noticed that we were close friends and asked whether we prefered one 4 person room. great idea. good service!
Friendly relaxed and welcoming,modern bedrooms in an old charming hotel.Good bar food and beers.Lots of extras for the walker.Excellent breakfast. No hotel parking, it can be quite expensive to park in keswick, unless you are fortunate enough to find a free space it costs £6 for 10 hours.
Improved room following renovation, central location, friendly atmosphere Increased use of inexperienced foreign workers?
Efficient staff,good food and excellent bar. Toilet did not function in room allocated,had to change rooms. Room very cramped,more suited to a single than a double.Nowhere to sit down and no drawers in room.
Great location all of the towns other attractions were close to the hotel. You could hear the hotel plumbing during the night.
Location The room smelled funny. I was only given one pillow that was flat, I asked for another and this was just as flat. This hotel is in a great location but not worth it.
The staff were very friendly and efficient - good and quick service at breakfast and dinner - both were extremely nice - very satisfied with the service and staff - room was comfortable and keep very clean no
Very pleasantly surprised at the value for money.good location,friendly staff,comfortable room,good food & service,good atmosphere. None.
Very little! Having spent a lovely family four night stay at Dww Hotel some years ago, we looked forward to our overnight stay on 08-06-2010. We were very disappointed - with the accommodation, the breakfast preparation, the general lack of attention to detail and value for money. We shall no longer recommend this hotel and certainly shall not book again. See above.
The views from the hotel, closeness of the lake and access to mountains, freedom to come and go as we pleased.
Hotel is in a perfect setting with great views and beautiful grounds running down to Derwent Water. Rooms are comfortable and the food in the restaurant was excellent. Our second stay at the Derwent, there will be more. Bed could have been firmer, bit soft for me.
The hotel was tired looking, our room had damage to the wall where the door banged open. The bathroom was cheaply decorated and like the rest of the hotel in need of refurbishment, quite old fashioned, tho might suit the older residents. The hotel manager Russel Theron, was less than helpful when we arrived to find the lake view room we booked was unavailable. He showed little concern and tho' he gave us another room over looking the road he made absolutely no effort to compensate us in any way. The next day he was off for 2 days!! it took a lot of effort, on his return, to have the bill amended as he felt he couldn't make any changes. Who is managing this hotel then? We checked out as soon as possible.
Excellent location; Good value; Good food; Staff friendly and welcoming. None.
Relaxing atmosphere, especially in conservatory & grounds. Excellent location. Polite & pleasant staff - Good food. Encountered some problems in trying to book direct with the hotel so decided, eventually, to book on the internet.
Very pleasant location, peaceful, helpful and accommodating staff, used to older discerning clients, relaxing for a leisure stay, convenient for business stop-over. One important one - the hotel had no information o hand that I was arriving, fortunate a suitable room was avalable Staff were unaware of Active Hotels internet as an agency.
Wonderful position and very helpful staff We didn't find any bad points
Freundlichkeit, Lage, Ruhe, Natur, Essen, Zimmer, Bar-Lounge, Service, Wasserdruck beim Duschen
Perfekte Lage - Seeblick wie ein Landschaftsgemälde, 2min zur Bootsanlegestelle des Wassertaxis; mitten im Grünen mit wunderschöner Kulisse; Ruhe und Natur pur! Überraschend moderne 30er Jahre Architektur - hell und freundlich - kleines, heimeliges Haus mit geschmackvollen und gemütlichen Zimmern - Badewanne, Heizung, Flatscreen-TV - sehr gute Küche! Achtung kein Telefon im Zimmer und kein Mobilfunk-Netz verfügbar - Münztelefon in der Lobby - aber wer braucht im Lake District schon Handy-Anrufe, E-Mail usw. - perfekt für Ruhesuchende!
Die Küche ist wirklich gut und mehr als ausreichend ruhige und doch zentrale Lage kostenloser Parkplatz Engl. Fenster nicht dicht, muffiger Geruch im Zimmer, keine richtige Bettdecke
Das Essen war spitze! Unser Zimmer war renovierungsbedürftig, wurde nur oberflächlich gereinigt (eine Woche lang nicht gesaugt) Die Fenster waren schmutzig und das Bett abgenutzt und deshalb unbequem. Renovierung dringendst notwendig.
Sehr schönes Hotel in traumhafter Lage. Gut eingerichtete saubere Zimmer, zuvorkommendes Personal, leckeres 4-Gänge Menü und schöne Außenanlagen mit Pool. Wir haben uns sehr wohl gefühlt und werden bestimmt noch einmal wieder kommen. Zugang des Hot Tub nicht für Kinder
Die reizvolle Umgebung des Lake Districts, die Raeumlichkeiten, der WIFI-Anschluss, der kompetente und freundliche Service der Hotelangestellten, die Ruhe. Die blubbernden Warmwasserleitungen, wenn irgendwo das warme Wasser angestellt wurde
Ausblick aus dem Zimmer- Berge - See, Service, Ausstattung keine Reklamationen