The staff were absolutely delightful, going to every length to make sure our stay was wonderful. We received a room upgrade due to a slight miscommunication with the booking, but even without this perk the experience was magnificent. The room itself was lovely, spotless and modern. Hotel facilities were the same, lovely baths with lovely views. The food was also delicious, we ate with our eyes as much as our mouths! Hotel location couldn't have been better, 5mins walk from the ferry dock and entrance was at the beginning of the main lively street. Can not fault this experience.
Walked around what we thought was the hotel (going off the pictures we remembered from the booking) but were not confident to enter as it only seemed to have signs with Japanese characters or the restaurant name (which was different to the hotel name). Turned out to be the right place though - I wouldn't say this is the hotels fault either, but just for the sake of answering this question..