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Location is perfect. New pool awesome The first room I was given was looking out at employee parking lot when my itinerary stated room was next to new pool seems to always happen when you book through travel sites
The staff were very friendly, helpful, and courteous. The hotel is very convenient for walking to town/shops and to the ferry terminal. The food at the new Marcus Samuelson restaurant was very good. The hotel was under renovations and this was not made apparent when booking the hotel. The construction work started quite early every day - including Sunday. Overall, the hotel is very nice but not as luxurious as expected for the price.
Marcus restaurant, Pool. Small rooms. Expensive for what they offer. Not great service. Ran out of towels and chairs at the beach of their sister property.
If you are looking for a quiet upscale place to stay in Bermuda you must consider Rosedon. It's a hidden oasis right in Hamilton. Easy walking to shops and restaurants. The staff were all extremely friendly and helpful, the rooms and grounds very clean. The gardens are beautiful. We would definitely return. Was not a concern for us, but no restaurant or bar on premises. They do provide an honor bar in the main building though and plenty of places within walking distance.