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Beautiful resort and grounds. We had a swim out unit that was wonderful so we were right next to the pool. The staff was very helpful. The beds were very comfortable. I liked the beds because they did not have a pillow top. The restaurants were very good and you have lots of choices. We came to relax and that was what we did. One time my husband went to pick up his towel from his chair and take it back and the employee told him that was his job to put the towel in the laundry and my husband was on vacation and to enjoy it. We were very happy with our accommodations. They have activities if you chose to participate. The pool is like a long lagoon and the rooms surround it. We chose to be in the Excellence Club and felt it was worth the money. We were in Building 7 which was close to the restaurants, main lobby and pool so we liked the location. The sand on the beach is hard to walk on and your feet sink in. It is very fine sand and not packed down. The entertainment is good but not great but that is not what we came for. You have to reserve your pool chair early in the morning and some people would put towels down and never come the entire day. I think the staff should monitor that.
Outpouring friendly staff. Large, clean and comfortable rooms. Variety and quality of food. Check-in and check-out process. Cleanliness of resort particularly the beach and pool areas. Lack in variety of nightly main evening entertainment. Lack of on-site beachfront water activities. Constant strong surf.
The place was a higher quality than most of the resorts in Punta Cana but only slightly higher cost. It was clean, food seemed a little better and staff was friendly. As far as the all inclusive part, they could have more activities. Also I always hate dressing up in long pants and long sleeve shirt when it's 95° out (we were even told for one restaurant we needed a coat so we skipped it). For casual dining food is very limited. My biggest complaint is the beds flat out hurt. They room was beautiful but I couldnt get a good night sleep because the bed left my back in pain.
The beachfront location is beautiful. The grounds are very green and well kept. The pools are gorgeous. The staff is extemely friendly and very service oriented. They were always there to serve with a smile on their faces. There is a lot between the "ocean front" rooms and the ocean. We had a view of the BIG palapa over the pool bar and a little bit of ocean view on the side. Because we were right over the pool bar, there was a lot of noise as people hung out and drank at the pool all day. I would recommned a room away from the pool... however because the pool bar closed at 6 pm, the noise died down after that.
Absolutely beautiful! The main pool was huge so there was so much space. The beach went on for miles and miles. They need a dehumidifier for some of the rooms.
This is one of the best resorts that I've ever been to. It was gorgeous, clean, and the staff was amazing. We already talked about returning next year.
Service was excellent! Electrics issues with spotty power on last day prompted us to check out early. Food was decent but wish there were more space at the specialty restaurants.
Great service. Beautiful accommodations and grounds. Beach was long, clean and deep, with plenty of chairs. Pool also had many chairs. Food was very good. We've been to other AI in PC and this is still the best. Absolutely nothing
We were there to celebrate our anniversary. The room was nicely set up with champagne, fruit, etc. Several food options. Friendly staff. Enjoyed the swim-up bar. Very comfortable "bed-style" lounges on the beach. The pool closes ridiculously early (6pm). Although the ones you were able to find were friendly, there was not a lot of staff around. It seems that unless you're in the Excellence Club (which costs more) you don't have anyone to help you with a beach chair or to take orders while you're on the beach. Had to set up our own pool and beach lounges, had to go into a room to get towel myself, etc. The facilities are a little shabby/worn. For example, the jacuzzi tub in our room appears to be pretty old.