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The room was big with a larger under counter fridge. The AC unit would not cut out and stayed on all night, and water wouldn't drain from the bath, making a shower in the morning impossible after a shower the night before.
Breakfast, location Extended our stay for 1 night and the staff some hesitation but he got it done!
The hotel has fantastic staff, very nice lobey and its located on the harbour. The locaton is the best.
good location room had smokey smell and wireless internet only worked near the window.
The staff was polite, accommodating and very helpful. This is the one hotel that offered its customers complimentary items on request that one often forgets to pack e.g. shaving cream, toothpaste etc N/A
the location was perfect for me. the view (harbour) was beautiful. the room was well-appointed and comfortable, and was clean. the staff were pleasant and helpful. the price was very reasonable.
Great location, wonderful views, good restaurant on site, clean rooms. Expensive (maybe because I am American and it seems like all prices in Canada are high)
It was close to downtown. The room was comfortable..Restaurant was friendly and served good food. I didn't get the room I booked. I had to fight and print off my booking reference to get something close to what I had reserved. They wanted me to go in non smoking 2 double beds when i had reserved non smoking queen bed. What I actually received was smoking queen bed. I didn't even get a discount for being misbooked nor did I get any other form of "i'm sorry" or "free meal". The lady at the desk actually said..."I guess you're happy now"...very rude! Other staff were friendly.
View of the harbour
I liked the location of the hotel the best. I could overlook the bay area and see mountains as well. My room could have been a little cleaner and the hotel staff could have been friendlier. Nothing bad happened, i just felt like they were very dry. Like they wanted me in and out.
The hotel is well situated, the staff are mostly efficient and friendly ... Three things: 1. Sound insulation between the rooms is inadequate - on my first night there ( a Saturday) my sleep was interrupted to say the least by the blaring TV in the next room which didn't stop until 4+a..m; 2. the maid service for the rooms didn't show up 2 out of 3 days until 4 p.m. or later; and 3. the hotel is located at a busy intersection the traffic noise in the morning (from 7 a.m. onwards) is quite pronounced - so unless you have early morning appointments don't count on sleeping in too late.
I was on a business trip, very central. I enjoyed staying downtown near the water.
It was close to city sights/stores downtown (walking distance) the parking lot was tight especially when other cars are parked beside the wall in underground parking, makes it difficult when you drive a large truck. The bedding needs to be replaced. The mattress was very firm and the blanket had holes in it.