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The hotel staff were exceptional.
the swimmingpool the room was far away from the entrance of the hotel .. and there is no golf car to transport you
Yes!, the hotel is big and a golf car is needed to move from the room to the enterance of the hotel and vice versa
The layout of the buildings, nice to walk around resort. Hotel is older and needs to be refurbished. Breakfast finishes to early at 11am. when you make it to breakfast, you realize its not good (very poor quality), the shower head in bathroom was very bad, our sink kept clogging, the fridge of mini bar very poor, not cold and dirty, the electronic door lock brokedown on us once, couldnt get back into our room at 3am, had to wait for someone to come, it took them 25 min, if you dont have a no distrub sign, house keeping staff or maintenance personel knock on your door as early as 8h30am, if you dont answer the first time, they keep on knocking forever unti you answer the door, quality of room sercvice food is poor, no ice machine, when we ordered ice bucket from room service, they charged us.
The room was confortable. The location in Naama Bay was good. The service and overall the staff I interacted with was a disaster. To mention some examples:1) One tried to sell me drugs, 2) I was refused the pool towels twice and the other two times they arrived one hour late, 3) Time for ordering drinks by the pool unacceptable. And other annoying things. We complained very loud and will never recommend that hotel to anybody.
I like location ,the beach, reception was so friendly specially Abdelfattah and Mina ,breakfast was very good I enjoyed and will go again Housekeeping was slaw to respond
The room was spacy but the hotel denied to give us ground floor, although there were rooms available The hotel has problems in electricity and hot water supply.The safety box is out of order. The hotel room has no internet for apple
Location and facilities of hotel are excellent. Staff very helpful. Good variety of meals available each evening. Plenty of pools to choose from depending on if you are a family or a couple. All inclusive stated you were allowed water,wine or beer with your meal on an evening, however you had to request by the glass and sometimes waited for 15 minutes before you were served.
Spacious, conveniently located near, but far enough from the noise and crowd of the Naama Bay; courteous staff. The rooms (at least the one I stayed in) are in need of immediate renovation. The upholstry was unbelievably worn and grimy, polish and paint are faded and peeling.
The staff were wonderful, the location fantastic! All was great!
The staff was great and accommodating, location to the beach and resturants was even better!
It was great ! We are so amazing time during stay in the hotel. Also the location is very close to the beautiful beach which so fantastic!!! Which was 2 problems, 1st is for the internet in the room. No internet connection eventhough connect to PC. Also staff come to room to change the cable but no signal. Please maintain the infrastracture! 2nd is the greeting! May be it is relayted with the culture ? Nobody smile and greetings ! Very surprised !
The hotel location was perfict and near the beach The breackfast resturant need some care
Very good hotel . Location is excellent few steps to the beach & 10 Minutes walking to naama center where evrything is there espcialy nightlife,Coffees,Resturants . Hotel staff are very friendly and obliging the bed was Comfortable and clean . hotel food is not that good but its ok as long as you are in naama bay where you can find a lot of place to eat . we enjoyed our stay & if I will go back I will stay at Hilton Fayrouz Nothing
The staff were excellent, any queries were dealt with promptly, everyone was very friendly and efficient.
The staff were helpful and friendly, the rooms are very nice, the hotel has a quiet atmosphere, located right at the beach, it has great facilities, excellent food outlets. a bit expensive.
Spacious and comfortable rooms. Excellent service and reception staff. Good fitness and pool area. Great value for money.
The hotel was really nice and the pools were beautiful. There isn't much beach access. The hotel picture makes it look like there is ample beach space but in actuality there isn't much beach. The majority of guests are Ukrainian so the hotel seems to cater to them. Which meant blasting annoying pop music by the pool at 10am. My room wasn't even in that vicinity but I could hear the music.
We liked the pool and the view, the breakfast was ok but not great. The telefrike was conveniant but did not work the all the time. The hotel staff was terrible, they obviously did not like to serve Egyptians there and were rudely asking for additional tips any chance they got. Whatever enjoyment we had at the hotel was ruined by the Staff's incompetance and non professional manners. They also looked down upon Egyptian lady guests which should not be tolerated at a Hilton Hotel.
The staff were very friendly and helpful. The selection of facilities was very good as an example you had a choice of beach, sea water pool or fresh water pool. In addition the "Dive Centre" was well run and the staff very knowledgeable.
My family enjoyed especially the animation program that held every evening,The funcilar made our life easier and accessible. The hotel furniture is worn out I think they need to do rennovations for the rooms, beds, chairs......
the room viwe although i thought i booked ofr the beach side service was too bad and very very very i mean very slow.
I had a very bad experince in Novotel Sharm El-Sheikh, as the hotel staff dosen't give any privacy for you even in your room, even you put the sign of do not destirbe and the hotel staff open the room door and broke your privacy, I hope BOOKING.com can help me to get the answer about what happend during my stay, I reported to the shirft manger about what happend to me and he promised to get back to me and he never do so,
Nice design of the rooms, nice landscaping, relaxing pools, beautiful beach... Security Staff very annoying and does not respect the guest...
Nothing the worst experience of my life the worst experience of my life, bad management, reception was unhelpful, they complained and were rude, waited 4 hours just to check in, they didn't offer even water, and it was almost 50C temperature, I actually left the next day
The pool The check in proses took a long time and we got a room on the back side of the road and not on the front beach side
They offer free internet on the beach and pool area The staff wasn't helpful
The terraced rooms afforded great views of the Gulf of Aqaba. Friendly staff were most accomodating to my personal needs.
Near to the center of the night life
The design of the hotel is very nice, Friendly staff and the activities during Eid was great... None
No Internet in the Room
Great scenery, beautiful weather and nice location.
Events on the sea more
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .