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Excellentes Hotel der Luxusklasse. Lage direkt am Meer. Der Hotelstrand ist relativ klein aber ausreichend und sicher auch für kleinere Kinder. Großzügiger Pool und sehr schön angelegter Garten. Lautes Mähen des Golfrasens jeden Morgen ab ca. 5 h a.m. an der zum Golfplatz nach Norden gerichteten Seite des Nordblocks! Diese Zimmer sollten bei der Buchung möglichst ausgeschlossen werden.
Die perfekte Lage an einem der schönsten Strände von Big Island. Das Service war extrem hilfreich und zuvorkommend. Die Zimmer waren geräumig und sauber. Relativ hohe Parkgebühren. Leider hatte das beste Restaurant (Coast Grill) nur drei Tage pro Woche offen. Im Zimmer wäre es gut zumindest einige Gläser für eigene Getränke zu haben.
Die phantastische Lage, der wunderschöne Ausblick auf den Pazifischen Ocean, der Strand und die Freundlichkeit des Personals. Das Hotel liegt für Touren ( z. B. nach Hilo ) über die Insel am richtigen Standort Ja, das trotz angebener 5 Restaurants, nur jeden Abend ein Restaurant geöffnet hatte.
Charge to park more than 1/2 mile from the room. Must turn in pool towel cards at checkout or be charged $10 each. Long wait to check out.
beautiful facility, great staff, nice location
The room was clean, and the oceanfront view from our 5th floor location in the Ocean Tower was impressive. The Dolphin Quest experience, while expensive, was very much worth our time, especially for the time spent with dolphins--the guided snorkeling was not as good in their ocean-connected lagoon as it was out in some of the Hawaiian bays. Check-In: the check-in experience was awful. While I waited patiently in line using the line suggested by the velvet ropes constructed by the hotel, at least four other parties skipped over this line and cut directly in front of my wife and me, with no recognition from staff. I tried to speak up politely about this when I finally checked in, and I received a boilerplate response about sharing this information with the manager. Food: The food was extremely expensive and poor. A fairly basic hot breakfast for two came out to well over $70. In addition, a pizza dinner at "Dona and Tony's" was essentially a frozen pizza and cost well over $40. Housekeeping: In terms of housekeeping, one of our housekeepers (most likely unintentionally, but still) managed to throw out an expensive razor that we were storing on the bathroom tub, and on that same day the housekeeper also forgot to use a flat sheet when re-making the bed. Parking: Finally, I feel that the parking expense is outrageous. $25/day for self-parking (when valet is $30/day...plus tip), especially when your room is 0.8 miles away from your car.
low key not enough pool chairs
The pools are awesome, cascading down in three tiers. The beach is a bit strange, with lots of rocks and when we were there they were doing a construction and palm tree trimming, so much of the area was taped off. Beach chairs/chaises were not in great condition. Our room faced the garden and was so so. The location is great! Walking distance to kings shops and queens shops. We loved the hospitality suite - which allowed us to hang out in the pool and at the beach after check out time.
Friendly staff, comfortable rooms, great location on A-Bay. Easy parking. Book a room with ocean view or ocean front, and get the deal with breakfast included. Really nice staff at the breakfast. Appreciated the refrigerator in room! Fitness center was adequate. Rooms and public areas/hallways really need new carpet, but it looked like this renovation was under way. The beds were good, pillow selection horrible. The stairwells really need to be cleaned and spruced up.