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Housekeeping, laundry and room services were very good. Staff is not full aware of booking .com conditions. For example, my reservation check out time was at 17:00 but I was requested to leave 12:00 as per hotel system. And they tired to force to pay cash while my credit card was charged. Also, Safety box was not working and the specialist was not available for next two days so I brought my valuable things with me when I went outside.
clean rooms, nice staff, quite, good location, and quick check in and out. the restaurant in the lobby has a foul smell during the day time.
Breakfast spread First ever experience in a hotel stay that one could hear all the voices and noices from the adjacent guest room probably because of a door in the common wall. this was in the tower section of the hotel. Becuase of this inconveience, I was shifted in the other 'hotel' sectio the next day, where the drainage stink would be waiting for you as soon as you step out of the elevator right upto your room entranace. however, inside of the room was fine except that you get this feeling that you are in a very old place which is in an urgent need of renovation.
Good location, airport pick up and drop off by hotel limo are reasonably priced (cheaper than taxis). Rooms are old and not very clean. Restuarant is not very good. Internet service is very slow and has frequent outages.
rod to the hotel is very nerrow and difecult to reach or to exit
They insisted that I pay for my stay. Though I shared with them my confirmation form Hotels.com via Kayak I had to spark with the manger to get the to understand that my stay is already prepaid. Rooms are not nice the smell is musty and feels and sanitary.
Its location vis-a-vis the places my family and I frequented during our stay.
location nearby markets & main famous roads. accsess to hotel (in/out) due to currentely street's excavation nearby the hotel.
Lobby is specious and there is enough seating capacity. Also the room in the northern wing was tidy. I had requested for a non-smoking queen bed but was put up in a smoking room which was smelly and dirty. The coffee pot was dity and full of stains. The room was changed the next day only on my insistence.
it's clean , the location is good since it's near the shopping area and the seaside. the breakfast wasn't so good, there are no variety and the area of the dining is too small around 6 tables only.Parking is a nightmare
good room alocation. none
Car parking is OK Furniture, toilet, and housekeeping are below 3 star standard!
The design of the hotel & comfort.
All the services requested in this Hotel were either poor or never provided
In the main city The staff is not professional and the facitlies are not worthy compared with price.
very elegent furniture and free wifi in the whole hotel long time to check inn
The style of hotel
Other than the location, this is by far the worst hotel in Jeddah. Valet is never there when you need them. The same is true for bell men. The reception staff is extremely unprofessional. The furniture seems to be at least 15 years old. The rooms smell horrible. overall, if you're coming to Jeddah and can't find a reservation in the Rosewood or Sheraton or the Sofitel, you're better off delaying or canceling your trip. JUST DON'T STAY AT THE HILTON!
Cleanness, Comfort, and Sea view. Price, because I know that I paid more than what others did for the same days.
Hotel was really nice. Frindly staff. The swimming pool was out of service. Poor hopitality just small dish of fruit
The Sea View Was Nice and The Lobby Is Beautiful, Also The Restaurant Located in the Highest Floor is Nice and the View from up there is Lovely They didn't make any special welcoming about my wedding anniversary, not even a flower or a candle. And Booking.com wasn't clear about the type of room because when I made the reservation I thought I booked the Executive room and when I arrived at the hotel I was surprised i was given a normal room. Next time if I needed to stay in the Hilton I'll make the booking from their website directly
Bad Yes I book the hotel by booking.com and when I enter the hotel the reception person told me that I cancel the reservation but I don't do that and I check my e-mail if somebody hack my e-mail and send cancellation there is no e-mail send from my e-mail account thats mean the the hotel person is lying I don't now why
very clean,lobby designe,indoor and outdoor pool ,all other sports facilitis and fantastic sea view no clear restriction about smoking
Sea View Old Luxury
very nice view in balcony. goood stuff chattel of room is Old.Too expensive order in mini bar.Sanitation smell in garage.
Location is great as it is in the upscale northern part of Jeddah. Price of the resturants are high compaered to quality and taste.
the friendliness of the staff and the location on the sea side . i did not get the news paper i requested .