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Everything about our stay was flawless with the exception of internet access and WIFI. Both were very sporadic and not always available. We love the location, grounds are beautiful, staff was great and our room and entire resort were very clean. Love staying here!
Hotel grounds were beautiful. Pools were nice. Staff was friendly and courteous. Rooms were clean and modern. One feature we really loved - tiny floor lights that kicked on when you stepped off the bed. Only activated at night, they allowed you just enough light to see your way to the bathroom without knocking into things. Not a problem exclusive to Sonesta, but by 10:30am all the pool chairs were "reserved", and you couldn't find a seat let alone a couple chairs together. Guests reserving multiple chairs early in the am and then leaving their "towels" on those chairs all day long preventing their use by others is a problem systemic to this industry and really needs to be addressed.
Everything was nice.
The bed was very comfy. Everyone was very friendly. The food was excellent! Nothing, but having to leave!
Loved the easy access to beach, freindly staff, great location. Very relaxing. Food in restaurants was good. Didn't like that chairs on the beach had to be rented and were not provided by the hotel. At other beach resorts I have had free beach chairs with umbrellas or cabanas and even waiters that brought drinks to the beach for you.
it was clean and pretty much everything you need at one resort from food to family activities, especially walking distance to the beach my kids love it. wishing there is a sleep sofa in the room which would be great for the kids don't want to share the bed.
Beautiful location on Hilton Head Island, with great beach and pools, whirlpool. The grounds were gorgeous and well maintained. The bed was extremely comfortable, rooms were very clean and quiet. The staff was awesome...classy place!
Tychelle at Guest Services was excellent. The room, in particular, the bath was excellent. Several excellent quality, local eating places within 1.5 miles of the hotel on Mathews Dr. @ the Bi-Lo shopping center. Plantation Cafe has excellent breakfast & Fiesta Fresh Mexican Grill is excellent low priced Mexican food. There is also Italian Restaurant and an Irish pub. All have excellent Yelp reviews. Appears staff was weary, not very customer focused. Seems they are pushed very hard to upsell the resort/beach view rooms. Very limited/nonexistent guest activities during off season and with construction underway - noisy. Not a good value for $22/day resort fee. Threadbare pool towels, hot tub not clean. No bar service at pool/activities area.
Pool facilities are great,the lay-out of the resort good, good amount of shade around pool good waiters to come to your chair. The resort location in Port Royal was good close to good golf courses. Check in was easy and check-out a breeze! Staff were friendly and helpful! no negative items
Lage Fernseher kaputt. Ich wachte um 3 Uhr morgens von lauten Nachbarn auf. Ich schaltete das Licht ein und sah eine riesige Kakerlake auf der Ablage im Bad. Ich konnte nicht schlafen für den Rest der Nacht.
Pool Zimmer Das Personal hätte freundlicher sein können und Frühstück braucht Protein
Das Personal war super, die Unterkunft war genau das, was wir brauchten