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Everything about our stay was flawless with the exception of internet access and WIFI. Both were very sporadic and not always available. We love the location, grounds are beautiful, staff was great and our room and entire resort were very clean. Love staying here!
Perfect Spring Break! We stayed at Sonesta for three nights in early March and had a relaxing respite from the stresses of work, and for our 14 year old son, schoolwork. Beautiful lobby, with lots of seating. We brought some games and puzzles, and there was plenty of space to play. The pool areas were beautiful, and the jacuzzi was steaming hot. Our room was lovely, too. Nice fluffy bed and tidy bathroom. Great beach area. A private event was going on in a covered, outdoor dining area, and it looked so neat to be oceanside and have a party. Everyone was friendly and helpful. We would definitely stay at Sonesta again.
Very clean and well kept. We had standard king bed without ocean view. Staff very friendly and accommodating. Didn't use restaurants but exercise room was nicely equipped and modern.
The resort was situated perfectly between Hilton Head Plantation and Harbor Town so it was great for the golf courses we were playing. I did not use the pool, beach, golf or tennis at Palmetto Dunes but I'm sure it is beautiful. There was lots of room renovation construction going on
Beach access was great! The elevator was out of order for 3 of 4 nights of my stay. We stayed on the second floor so we were OK; however, I'm sure those staying on the 4th and 5th floors were not so happy.
The rooms and restaurant was an amazing experience
Extremely clean + well appointed rooms and beautiful beach. Pools were excellent and the hotel had a luxurious feel to it. Staff was friendly and helped when asked. When I checked in, they asked when I would check out. I told them I would check out at the latest time which they said was 12PM. They DEACTIVATED our room keys by 10AM. We had to wait for 15 minutes (wet from pool + beach) for someone to come to let us into our room. The women who came acted like this situation is normal. (Never happened to me at any hotel I stayed out.) You shouldn't ask for check out time if your not going to keep my keys active until I actually check out. When we got to our first room and attempted to turn on the shower, sewage came out from the tub. It was disgusting but we were immediately given another upgraded room and everything was fine.
Pool facilities are great,the lay-out of the resort good, good amount of shade around pool good waiters to come to your chair. The resort location in Port Royal was good close to good golf courses. Check in was easy and check-out a breeze! Staff were friendly and helpful! no negative items
Tychelle at Guest Services was excellent. The room, in particular, the bath was excellent. Several excellent quality, local eating places within 1.5 miles of the hotel on Mathews Dr. @ the Bi-Lo shopping center. Plantation Cafe has excellent breakfast & Fiesta Fresh Mexican Grill is excellent low priced Mexican food. There is also Italian Restaurant and an Irish pub. All have excellent Yelp reviews. Appears staff was weary, not very customer focused. Seems they are pushed very hard to upsell the resort/beach view rooms. Very limited/nonexistent guest activities during off season and with construction underway - noisy. Not a good value for $22/day resort fee. Threadbare pool towels, hot tub not clean. No bar service at pool/activities area.
Nahe genug an Parris Island, der Strand ist nur eine kurze Autofahrt entfernt. Das Zimmer war sauber und komfortabel und viel größer als erwartet. Schön, haben eine Kochnische. Eigentlich gar nichts.
Lage Fernseher kaputt. Ich wachte um 3 Uhr morgens von lauten Nachbarn auf. Ich schaltete das Licht ein und sah eine riesige Kakerlake auf der Ablage im Bad. Ich konnte nicht schlafen für den Rest der Nacht.
Das Personal war super, die Unterkunft war genau das, was wir brauchten