Hotel was clean and quiet. Breakfast wasn't included with my reservation and it also wasn't worth the price. There's a way better and cheaper restaurant right next door.
The food was good, the problem was I was on business trip and the kitchen isn't 24 hours. The hotel is in dire need of renovation.
It was in a good neighborhood, was safe and similar luxury, amenities and service as expensive business hotels. The general location is good, but it is a block or two from the retail and restaurant area.
Some of the staff seemed to be very uptight and not as friendly as one who expect out of a Barcelo establishment.
Everyone was friendly and helpful. It doesn't always include free WiFi. Last time I stayed it was $10 extral.
Good helpful staff. Restaurant prices on high side. WiFi fee $ 10 an aberration.
Location and rooms are great, good service except reception on desk because not transfer the information Two issues on reception desk 1) somebody drop off a package for me Thursday I asked to receptionist about my package he sent me two another desk they don't have, Friday morning asked again and they not have my package, but when I called to sender say left my package in reception Friday night time ask again nobody know. So I comeback to NY and not sure if Monday Hotel Return THE Package To THE sender. I not receive my important package. Poor communication
The pool is heated to the perfect temperature. The spa and fitness rooms have many extra amenities. The beds were clean and comfortable. The staff was excellent and professional. McDonald's is nearby if you want an easy meal. The airport shuttle was a great benefit. I had a peaceful stay.
Staying at this hotel is like being in a time warp; it is both charming and evocative of a much earlier time period. The food at the restaurant is excellent and the rooms are clean and quaint.
I will definetely consider this hotel next time I visit Guatemala.
Good central location to town BUT I was wanting to be near the airport. Not the star rating I was expecting. It was an okay hotel but I will definitely not stay there again. Internet was horrible and I arrived late and I couldn't even buy bottled water.
Situated in the historical center. Great restaurant with variety of local dishes. Quite room with solid furniture. All staff is very helpful and friendly. Need to know Spanish though, since very few people speak English.
The hotel had a good service, they need to improve the restaurant's service. No internet computers, wifi only with laptops.